DF
Dwayne Foster
Jan 28, 2026
We had a deeply frustrating and concerning experience with this Nashville mechanic shop.
My girlfriend dropped her vehicle off on December 12, 2025 to repair an electrical issue causing her brake light to stay on and repeatedly drain the battery. She had already paid for a diagnostic at the dealership and provided that diagnosis to the shop, explaining clearly that she only wanted the electrical wiring repaired.
Despite this, the shop insisted on running its own diagnostics. Weeks passed with little progress or communication. After multiple follow-ups, my girlfriend eventually asked that her vehicle simply be returned to the parking lot so she could retrieve it and take it elsewhere. The shop refused unless she paid for services that had not been completed, leaving her with no real option but to wait.
After more than six weeks, the shop sent a letter claiming the vehicle was fixed and threatened storage fees if it was not picked up by January 30. When she arrived on January 28, 2026, paid over $600, and went to retrieve the vehicle, she discovered a mechanic actively jump-starting it, with parts removed, panels unfinished, and clear signs that the vehicle had not actually been repaired.
The vehicle was returned in worse condition than when it was dropped off, despite full payment. This experience reflects extremely poor communication, questionable billing practices, and a failure to perform agreed-upon services.
Based on what we experienced, I strongly caution others to document everything carefully and consider alternative shops.