National Car Rental

Reviews

• FG

  Frank Gonzales

  6 days ago
  5.0
  Seamless check-in and check-out. Reserved a mid-size sedan, and got to pick one out that was clean and comfortable. Had a hiccup due to flight delays (weather) and had to extend rental. Their customer service was exceptional and the experience will bring me back to National for my future rental needs.
• JM

  J Mac

  Feb 20, 2026
  1.0
  Seasoned renter for several years through National, Pick-up, checkout, rental were seamless through Nashville Airport. Return easy & quick until I discovered on final billing, I was charged an extra $108ish for no apparent reason. Spent over 2 hours on phone with National getting bounced from operator to operator & still have no answer/resolution 2 days later. Supposedly waiting on a Nashville branch manager to contact me with a resolution. Absolutely given no way to contact Nashville directly. This is total BS!! Very disappointed with National at this point.
• SN

  Steven Nielson

  Feb 19, 2026
  5.0
  National Rental at Nashville airport is so easy to use and they have the best selection of vehicles. As an Emerald Club member, there are always great vehicles available - clean and ready to go. This latest trip I was in a brand new Honda Ridgeline. The vehicle had 9 miles on it when I started the business trip. Vehicle selection and availability was perfect. The employees were very helpful and more than courteous! Just a pleasure!
• BP

  Bob Piggy

  Feb 13, 2026
  5.0
  I rented a car here for a week last month and can't say enough great things about them. When I went to the aisle to pick my car, D'Andre ask if he could be of assistance. I informed him the kind of car I was looking for and the amenities I like, and he directed me to the exact one I wanted. His great attitude and stellar professionalism was refreshing. The car was super clean and in excellent condition. I didn't meet the detailers, but they're doing a great job. When I checked out, Millie ensured that everything was in order and we had each other laughing all through the transaction. The return process with the early morning crew couldn't have gone better. Kudos to the management and the staff. Great people, great cars, and great service. What more could you ask for? 5 oinks, would recommend!
• AW

  Alex W

  Feb 11, 2026
  1.0
  Executive member concerns with this location. I returned my vehicle on 2/10/26. I walked in the airport and remembered my jacket was left in the vehicle. I went back to the rental car area and the vehicle had been pulled out for cleaning. I told the employee please look into the car and get my jacket out. They could not find it!!!! Talked with Jake the manager and he had no answers only excuses and poor resolutions options. I asked for a refund and was told his superiors would need to approve which is strange for the “Manager” In short someone stole my jacket out of the back seat and would not return it. I travel a lot and already rented from Turo next week.

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