Enterprise Rent-A-Car

4.2
636 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Nashville, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Donelson Pike location today.

Location

Enterprise Rent-A-Car
515 Donelson Pike, Nashville, TN
37214, United States

Hours

Reviews

4.2
636 reviews
5 stars
448
4 stars
62
3 stars
29
2 stars
21
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional service, highlighting individuals like Jasmine, David, and Mike for their professionalism and helpfulness.

Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and maintenance, including dirty interiors and vehicles with mechanical problems.

Rental Process

The rental process was generally described as smooth and efficient, with quick pick-up and drop-off experiences noted by multiple customers.

Location Experience

The Donelson location received positive feedback for its convenient location and friendly atmosphere, although some customers reported negative experiences with overbooking and communication issues.

Mixed Reviews

While many customers had positive experiences, there were notable complaints regarding poor service and vehicle quality, indicating inconsistency in customer satisfaction.
  • GH
    Gloria Howard
    Nov 8, 2025
    5.0
    The employees are always professional, fast and courteous.
  • MC
    Melissa Collette
    Nov 3, 2025
    5.0
    Jasmine and crew at this Donelson location are top notch. Thank you for the great service and rental experience.
  • GG
    GJ
    Oct 24, 2025
    5.0
    Wonderful experience! All persons there were very professional and did their very best to accommodate me and others that I observed. Good location to be near the airport but not having to actually go there for your vehicle.
  • PH
    Peter Humberd
    Oct 22, 2025
    5.0
    Former ERAC. Dont know how current workers deal with overbooking in the App, Hotwire etc. and selfish customers extending rentals w/o notice or major penalty. FIX. It. Enterprise! Have given 80% of my biz to Sixt at airport now for this reason BUT David Knudsen is a bright spot and unflappable - we should recruit him into surgical device sales soon. His gal also fixed my rental to be 1week discount, when I extended another week. Wise! Keep David and this crew Rewarded !
  • ME
    Matt Ecton
    Oct 13, 2025
    5.0
    Excellent customer experience, specifically from David the Manager of this location. We did have some issues with our vehicle, but David was quick to resolve the issue for us, and very thoughtful to follow up with us to make sure we got in a different vehicle. Would be eager to rent from them again based purely on the customer care David provided us.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Nashville?

Enterprise Rent-A-Car is located at 515 Donelson Pike, Nashville, TN 37214.

What are the business hours of Enterprise Rent-A-Car on weekdays?

The business is open Monday through Friday from 7:30 AM to 6:00 PM.