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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.5
(869 reviews)

Business Details

3500 Charlotte Ave, Nashville, TN
37209, United States
(615) 292-4000

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Nashville, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West End location today.

Location

Enterprise Rent-A-Car
3500 Charlotte Ave, Nashville, TN
37209, United States

Hours

Reviews

4.5
869 reviews
5 stars
687
4 stars
63
3 stars
28
2 stars
13
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

The majority of reviews highlight exceptional customer service, with staff being described as friendly, helpful, and professional.

Efficiency

Customers frequently mention quick and efficient service during both pick-up and drop-off processes.

Vehicle Quality

While many customers appreciate the cleanliness and quality of the vehicles, some reviews indicate issues with cleanliness and maintenance, including reports of dirty cars and unpleasant odors.

Mixed Experiences

There are a few negative experiences reported, particularly regarding communication issues and customer service at specific times, suggesting inconsistency in service quality.
  • FF
    Francesca
    2 days ago
    5.0
    If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
  • MM
    Macey McGuire
    4 days ago
    5.0
    I had a prior rental reserved through a different company that fell through and I immediately needed a car to travel for a family emergency. I showed up to enterprise within 10 minutes of their closing time due to this last minute fall -through- and since I have already rented with enterprise before- it was the quickest process ever and the enterprise agents treated me with respect and were very friendly and willing to take care of me even though they were closing within 10 mins. The rental agent had me in and out of there within 10 minutes with a rental car that met my needs- and worked with me based on the conditions I needed, a car for the least amount for one day, that I requested to drop off in the state I was traveling to, which worked out perfectly with no issues. When I dropped the car off in the state I had traveled to, I dropped off one day late due to my family member passing away so I was unable to drop off one the day I was expected to, and I was charged the same amount for the first day as the second day, (no surprise and thankful there were no late fees or penalties) filled the gas tank over the “half way” mark which was the amount I got the rental car on- and because the gas was filled to the 3/4 marker when I returned it- the enterprise agent(upon return) refunded me a fair price for the money for the extra gas- I was not expecting that but I thought that was honorable and very reasonable. Overall great experience with enterprise not only this time, but any time I rent with them. They really helped me when I had a lot of stress going on during my travel to see my declining family member before they passed away, and I truly am thankful that enterprise was able to get me in and out for the rental process so quickly- and effortlessly. Very professionally and I am very happy with their customer service. Will absolutely be renting again with them soon!
  • SH
    Spencer Hagan
    Feb 23, 2026
    5.0
    I had an amazing experience working with Royce and the team at Enterprise. Would highly recommend going to him if you need a rental!
  • KS
    Kristen Smith
    Feb 12, 2026
    5.0
    This is literally the best location in Nashville. I rent from them Anytime I need to rent a car but most recent had gotten to a wreck and had to get one of their cars me being me in difficult. They worked with me let me trade my vehicle out with no problem. They have been very kind to me and I definitely would recommend this location Above anywhere else
  • KP
    Kellie Pilkinton
    Feb 8, 2026
    5.0
    My car was totaled and Tristan drove to the collision center on icy roads to bring me a super reliable and nice car for a rental. All I had to do was drive it home from there! Paperwork was quick and easy and she picked something right inside the budget of insurance coverage. I really appreciate the service and had a great experience.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Nashville?

Enterprise Rent-A-Car is located at 3500 Charlotte Ave, Nashville, TN 37209.

What are the operating hours of Enterprise Rent-A-Car in Nashville?

Enterprise Rent-A-Car is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and Sunday from 12:00 PM to 3:00 PM.

Brand Certified Facts from Enterprise Rent-A-Car

Enterprise Rent-A-Car partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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