Enterprise Rent-A-Car

4.5
860 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

3500 Charlotte Ave, Nashville, TN
37209, United States
(615) 292-4000
https://www.enterprise.com/en/car-rental/locations/us/tn/nashville-west-end-5609.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Nashville, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West End location today.

Location

Enterprise Rent-A-Car
3500 Charlotte Ave, Nashville, TN
37209, United States

Hours

Reviews

4.5
860 reviews
5 stars
678
4 stars
63
3 stars
28
2 stars
13
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, professional, and efficient, contributing to a positive rental experience.

Cleanliness

Several reviews noted issues with the cleanliness of the vehicles, with some customers receiving cars that were dirty or had unpleasant odors.

Rental Process

Many customers appreciated the quick and easy rental process, highlighting the efficiency of pick-up and drop-off services.

Mixed Experiences

While most reviews are positive, there are notable complaints regarding inconsistent service and vehicle quality, indicating room for improvement.
  • SH
    Shelly Howard
    1 day ago
    5.0
    My go to for rentals. Love it
  • MT
    Mickel Treasure
    Dec 29, 2025
    5.0
    It was my 1st time renting with this location and loved it! Everyone was quite professional, efficient and friendly. Cedric was so kind and you can tell he loves what he does. Let’s talk about their pickup/drop off service which is so convenient! I’m sold - wont be going back to the other rental I’ve been using.
  • GC
    Griffin Churchwell
    Dec 15, 2025
    5.0
    I’ve rented from this location for the last two years and have always had a good/smooth experience.
  • JW
    JaNiece Williams
    Nov 29, 2025
    5.0
    Everyone was professional and so nice at the Charlotte Ave location in Nashville. The process was very smooth and easy picking up my rental and I appreciate the follow up call to check on me I will continue to do business with this location.
  • SA
    Suns Atmosphere
    Nov 20, 2025
    5.0
    Enterprise on Charlotte Pike, the people give great customer service experience and they have been having low mileage high-quality cars! I appreciate doing business with this company thank you Charlotte Pike for turning my experience into a better one to the whole team!! Ms D!
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Nashville?

Enterprise Rent-A-Car is located at 3500 Charlotte Ave, Nashville, TN 37209.

What are the operating hours of Enterprise Rent-A-Car in Nashville?

Enterprise Rent-A-Car is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and Sunday from 12:00 PM to 3:00 PM.