Cummins Sales and Service

Reviews

• PB

  Professor “B”

  Feb 9, 2026
  1.0
  You’re gonna see five stars and one star in the reviews here. Let me tell you as a local: I had a bad experience. In my bad experience was the same as everyone star on here. So I’m a little suspicious that may be they’re asking people to put five stars before they realize that they work may not have been complete. Although they are an authorized repair place, I am personally avoiding it from now on as they did not repair what I needed and let my rig sit for two weeks. $1200 for labor and the problem was not fixed. Before you decide to bring a generator here, I would definitely read through these reviews. All of them.
• BM

  billy meeks

  Dec 4, 2025
  1.0
  Brought my 2005 DP w/5.9 cummins for intermittent check engine light. Received phone call from service writer with estimate of roughly $3500. Service writer said during investigation of issue tech broke the only two bolts holding EGR on intake tube and purchasing a new tube at around $1600 would be cheaper than drilling out bolts. I requested to come see what's going on. I meet with service writer and tech to discuss repair. I was displeased to have to purchase tube and pay labor for something that may have been avoided if tech took better care when removing bolts. Regardless I agreed as long as it fixes check engine light. At this point service writer said oh no it could possibly be 7 or 8 other issues per scanner diagnostic tool and tech was going down the line! I then inquired if he had a mechanic more experienced with my issue and engine. Service writer said most his mechanics weren't born when my engine was manufactured. Short of towing my torn down unit elsewhere I told him to proceed. A few days later unit was repaired and road tested. Service writer discounted my bill. It came to $2,370 which included a temperature sensor which I was told tech leaned on and broke. Took motorhome on trip a week later and light came off and on several times on 250mi trip and occasionally going into limp mode. Did not and would not carry my unit back to Cummins Sales and Service. I carried my unit to Cumberland Diesel and they diagnosed a broken EGR cooler pipe. Unit fixed.
• ZH

  Zack Hosse

  Sep 24, 2025
  1.0
  Poor management.

Frequently Asked Questions About Cummins Sales and Service