Business Details
About
Towing Service StationAuto Auction
24/7 Service
Location
Hours
Reviews
3.6
198 reviews
5 stars
111
4 stars
12
3 stars
9
2 stars
8
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising the kindness and professionalism of drivers, while others report rudeness and unhelpfulness from staff.
Timeliness
Many customers appreciated the quick response times and prompt arrival of tow trucks, often within 20-30 minutes.
Pricing
Several reviews mention high fees and perceived price gouging, with some customers feeling taken advantage of during stressful situations.
Professionalism
While some drivers were noted for their professionalism and care, there are multiple complaints about unprofessional behavior and lack of accountability from the company.
Overall Experience
Experiences vary widely, with some customers expressing satisfaction and recommending the service, while others strongly advise against using the company.
- HSHannah SheltonDec 26, 20255.0This company is awesome! My husband and I were just right outside Nashville when we had to pull over. I called them and asked how much it would run me and how long it would take. They answered promptly and was able to give me a time and price. What surprised me is that they actually showed up at the time they said they would. It only took 20 minutes on Christmas! They were really nice and got done with everything within an hour. Highly recommend!
- TAtim aragonNov 13, 20251.0This is a very bad company. I can't believe they do business the way they do. They care nothing about people. Do not use this company for anything or you to will be sorry you did. They laugh at a person in the worst of situations. If it was up to me I would have this terrible disgusting company shut down for good.
- JRJacob RobertsonOct 11, 20255.0My wife and I were just towed back from AutoZone with our dead car. Not AutoZone’s fault. Just bad luck with a dead alternator. We waited around for our insurance company’s road side service to dispatch a tow truck for about 90 minutes only to have that dispatch cancelled with no explanation and he told that it would be another 90 minutes to 2 hours for another one. I called Bailey’s, and they had a truck there in 20 minutes. The dispatcher took the time to hear our situation. Our car was dead with the windows down, so we needed to get it in the garage if possible. He took the time to make sure to send a truck that could handle that for us. The driver Lemmy was a consummate professional and generally kind guy. He took care of us without issue and offered to let us ride in the cab back to our house to save us money on a separate ride. Great experience at the end of a pretty terrible day.
- TOTire OutletOct 6, 20255.0I’ve been using Baileys for over 4 years, and I couldn’t be happier with their service. Every experience has been professional, reliable, and friendly. They consistently go above and beyond, whether it’s for advice, service, or support. Over the years, I’ve seen their dedication to quality and customer satisfaction firsthand. Highly recommend to anyone looking for a trustworthy and dependable team!
- JEJason ElvidgeSep 4, 20255.0We called for a tow yesterday because our battery was completely dead. So much that it would not even shift into neutral. Bailey’s driver attempted to jumpstart the car for at least 30 minutes. The only way to get it on the trailer was to drag it up and eventually bounce it off. Their driver provided me some helpful information where I could obtain the specialized battery for my vehicle. After I took his advice, I was able to get it running again in about an hour. I offered to pay for the tow, even though it didn’t happen and he refused. All he asked is that we leave them a nice review. They have earned my business for as long as I live in this community!
Frequently Asked Questions About Bailey's Wrecker Service
What is the address of Bailey's Wrecker Service?
Bailey's Wrecker Service is located at 1315 Gallatin Avenue, Nashville, TN 37206, USA.
What are the operating hours of Bailey's Wrecker Service?
Bailey's Wrecker Service operates 24 hours a day, 7 days a week, providing continuous service.
How can I contact Bailey's Wrecker Service by phone or email?
You can reach Bailey's Wrecker Service by phone at +1 615-227-1283 or by email at baileyswreckerservice@gmail.com.
What types of payment does Bailey's Wrecker Service accept?
Bailey's Wrecker Service accepts American Express, Cash, Discover, MasterCard, and Visa payments.
What services does Bailey's Wrecker Service offer?
Bailey's Wrecker Service offers towing services and roadside assistance as a towing service station and auto auction.
Where can I find more information about Bailey's Wrecker Service online?
Visit their website at https://baileyswrecker.com/ or their Facebook page at https://www.facebook.com/BaileysWreckerService/.
Are there any nearby restaurants where I can eat before or after visiting Bailey's Wrecker Service?
Yes, nearby options include Ali's Grill and Creations (American cuisine), Sapporo Japanese Restaurant (Japanese and sushi), and Leche de Tigre (Peruvian and Spanish food).
What nearby automotive-related businesses are close to Bailey's Wrecker Service?
Nearby automotive-related businesses include Pro Sports Etc for parts and accessories, Street Customs for repair and customization, and Direct Auto Insurance for insurance needs.
Are there any nearby entertainment or nightlife spots near Bailey's Wrecker Service?
Yes, nearby entertainment venues include Strega bar, The East Room music venue and comedy club, and East Nashville Underground for concerts and comedy shows.
Is there a convenience store or market nearby where I can get snacks or supplies?
You can visit Jerry's Market or Tower Market and Deli nearby for groceries, deli items, and snacks.