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Bailey's Wrecker Service

3.5
(200 reviews)

Business Details

1315 Gallatin Avenue, Nashville, TN
37206, United States
(615) 227-1283
https://baileyswrecker.com/

About

Towing Service StationAuto Auction
24/7 Service

Location

Bailey's Wrecker Service
1315 Gallatin Avenue, Nashville, TN
37206, United States

Hours

Reviews

3.5
200 reviews
5 stars
111
4 stars
13
3 stars
9
2 stars
8
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers praised the quick response time and efficiency of the towing service, with several noting that drivers arrived much faster than expected.

Customer Service

Feedback on customer service was mixed; while some drivers were described as friendly and helpful, others reported rude and unprofessional behavior from staff.

Pricing Concerns

Several reviews mentioned high fees and perceived price gouging, particularly for short distances, leading to dissatisfaction among customers.

Professionalism

There were numerous complaints about unprofessional behavior from drivers and staff, including rudeness and lack of accountability for lost or damaged items.

Overall Experience

While some customers had positive experiences and would recommend the service, others had negative encounters that led to strong dissatisfaction and warnings against using the company.
  • JG
    Jorge Gonzalez
    Jan 15, 2026
    1.0
    They keep saying they will be there in about 20 minutes multiple times. 3 hours later I'm still waiting. Glad I was able to fix my car within that time. $150 for a 7 minute drop off is ridiculous. Thank you for being late.
  • HS
    Hannah Shelton
    Dec 26, 2025
    5.0
    This company is awesome! My husband and I were just right outside Nashville when we had to pull over. I called them and asked how much it would run me and how long it would take. They answered promptly and was able to give me a time and price. What surprised me is that they actually showed up at the time they said they would. It only took 20 minutes on Christmas! They were really nice and got done with everything within an hour. Highly recommend!
  • TA
    tim aragon
    Nov 13, 2025
    1.0
    This is a very bad company. I can't believe they do business the way they do. They care nothing about people. Do not use this company for anything or you to will be sorry you did. They laugh at a person in the worst of situations. If it was up to me I would have this terrible disgusting company shut down for good.
  • JR
    Jacob Robertson
    Oct 11, 2025
    5.0
    My wife and I were just towed back from AutoZone with our dead car. Not AutoZone’s fault. Just bad luck with a dead alternator. We waited around for our insurance company’s road side service to dispatch a tow truck for about 90 minutes only to have that dispatch cancelled with no explanation and he told that it would be another 90 minutes to 2 hours for another one. I called Bailey’s, and they had a truck there in 20 minutes. The dispatcher took the time to hear our situation. Our car was dead with the windows down, so we needed to get it in the garage if possible. He took the time to make sure to send a truck that could handle that for us. The driver Lemmy was a consummate professional and generally kind guy. He took care of us without issue and offered to let us ride in the cab back to our house to save us money on a separate ride. Great experience at the end of a pretty terrible day.
  • TO
    Tire Outlet
    Oct 6, 2025
    5.0
    I’ve been using Baileys for over 4 years, and I couldn’t be happier with their service. Every experience has been professional, reliable, and friendly. They consistently go above and beyond, whether it’s for advice, service, or support. Over the years, I’ve seen their dedication to quality and customer satisfaction firsthand. Highly recommend to anyone looking for a trustworthy and dependable team!

Brand Certified Facts from Bailey's Wrecker Service

Bailey's Wrecker Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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