Tommy's Express® Car Wash

Reviews

• ML

  Morgan Litchford

  5 days ago
  1.0
  Absolutely terrible customer service and they do not take ownership of their mistakes. We have had memberships on multiple vehicles and just purchased another vehicle to add to our membership. We just purchased the vehicle and took it through the wash for the first time since having ownership and immediately noticed numerous scratches down the passenger side. An employee took up close photos of the damage and told us someone would contact us within 3-4 days after reviewing the footage to see if the damages were on our vehicle prior to entering the wash. We know for a fact they were not as we had to complete a pre-purchase inspection prior to purchasing our car. After no response in 3 days we called this location for an update to which there was no update and the incident report had not yet been looked at by management. A few hours later I received an email stating that “the scratches are not consistent with damage that would occur inside our car wash. If scratches were to occur within our facility, they would be serrated, appear at a consistent height, and extend down the entire side of the vehicle. This does not match the damage observed.” Well, actually they are consistent and all down the entire side of the vehicle! I called immediately after receiving the email and was told that because my vehicle is a 2020 model that we purchased that dealers put a wax on vehicles and it was probably removed during the wash exposing the scratches that were hidden under the wax. Negative. These scratches were definitely not there prior to entering this wash. I have contacted our local news to see if they will investigate these multiple incidents that have occurred at this place of business and several thousands of dollars that this business has gotten away with not assuming responsibility of the damages caused by the car wash. I’m not only trying to get justice for my own vehicle, but others as well that have left reviews stating similar issues of damage received. If this doesn’t work, we will be getting in contact with lawyers to see if we can go further to get this resolved. Please beware and do not waste your money with this car wash.
• DA

  D Apex

  Dec 28, 2025
  2.0
  Very mid quality car wash …. I live nearby but still would rather take my car to Camel car wash in Nashville because the vacuum strength is night and day comparison….not to mention the actual wash is better too ….. if Tommy’s was Camel quality I would definitely come more often.
• BF

  Bobby Fowler

  Dec 24, 2025
  1.0
  This place has got to be the worst car wash in Murfreesboro. Vacuums don’t work and no towels. I just paid $10 to these guys for nothing. On my way to a different car wash so I can actually clean my car.
• DB

  Ducati Bobby

  Dec 8, 2025
  1.0
  I’ve been a monthly subscriber at this Tommy’s location for a while, and the wash itself has always been fine. The issue I’m reviewing is the recent price increase and the way it was handled. The monthly plans at the Tommy’s Car Wash in Murfreesboro Tennessee just jumped between 29% and 50%, depending on which level you’re on. I don’t care what industry you’re in — a jump of that magnitude, all at once, is a great way to lose paying customers. Most competitors in the area offer similar services without that kind of sticker shock. On top of the price issue, this location has an ongoing problem with dirty brushes causing micro-scratches in the paint finish. I’ve noticed this repeatedly and brought it to the attention of local management. Nothing changed, and the scratches continued over time. A wash that markets itself as “premium” should take basic maintenance seriously, especially when the result is visible damage to customers’ vehicles. If a location can’t maintain its equipment properly, it shouldn’t be charging above-market rates. I reached out for clarification, and was told prices hadn’t gone up in three years. Fair enough — but had they made incremental adjustments over time, it would have been far less tone-deaf than raising prices by up to half overnight. I also tried speaking with the manager on site via phone. He wasn’t rude, but he was clearly uninterested in having a conversation about it. It felt like talking to someone who just wanted to get off the phone. At minimum, a business that raises prices this aggressively should be able to articulate the value behind the increase, or at least show some basic customer engagement. Corporate support was responsive, but essentially told me that local franchisees make the pricing decisions and suggested a pay-as-you-go option. That’s fine in theory, but it doesn’t solve the problem that two washes now cost more than an entire monthly plan used to. Just to be clear: affordability isn’t the issue — value is. At this new price point, this location is simply charging more than the market supports and more than most competitors for equivalent service. I’ll likely downgrade or take my business elsewhere. Tommy’s may assume customers won’t notice or care, but the ones who actually look at their finances probably will.
• CA

  cole adcock

  Dec 8, 2025
  3.0
  This location was great when it first opened, but has really declined. Truck no longer comes out clean, only half of the vacuums work causing you to change parking spots just to find a hose that works on the other side of your vehicle. Vacuum times are ridiculously short, requiring you to go back and push the button multiple times. They used to provide rags and cleaning spray for your interior, but no longer do.

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