Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 2305 W Andrew Johnson Hwy in Morristown offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.3
147 reviews
5 stars
88
4 stars
32
3 stars
16
2 stars1
1 star
10
- JLJamie LawlessJul 25, 20251.0I went into the store today with my battery. It tested bad. It was still within the replacement period. Eva the store manager would not honor my warranty stating that my battery had been returned. I tried to explain to her that was not the case which she was having no part of. I went into the parking lot and called their customer service corporate phone number. I explained to the man there what was going on and he asked if I would wait on hold while he called the store because he could not see anything except where I had purchased the battery on his end. I waited on hold for about five minutes while he talked to the store. When he returned to the line, he said he was going to have to escalate my case to a district manager because he had been told by Eva that my battery had been returned 4 to 5 times. I went back into the store and ask for a copy of the transaction history. Conveniently, Eva could not produce this history. So the customer service rep couldn’t see it nor could I. Infuriated I called their customer service line back. The lady, I spoke to could not see anything that Eva was talking about either. We then decided that I would go to their store on Morris Boulevard. I went to the Morris Boulevard store where my battery warranty was handled and I was out the door within three minutes. The guy there also stated that my transaction went right through and he had no idea what Eva was talking about either. My suggestion would be go to Morris Boulevard or go somewhere else. Obviously, Eva doesn’t have a clue what good customer service is. Perhaps Eva needs to attend a Basic Instruction To Customer Handling Educational Seminar for managers like her.
- SHSylvia HarrellSep 8, 20215.0I have never had a bad experience at advance auto ,and they have actually looked at my car and told me exactly what I needed.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of automotive products does Advance Auto Parts in Morristown offer?
Advance Auto Parts offers automotive aftermarket products including batteries, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits for all makes and models.
Does Advance Auto Parts install car batteries?
Yes, Advance Auto Parts provides free battery installation with purchase. They also test batteries for free and will recycle used batteries.
Can I recycle used motor oil and batteries at Advance Auto Parts?
Yes, Advance Auto Parts recycles used motor oil and batteries for free, though exclusions may apply.
What are the store hours for Advance Auto Parts in Morristown?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer curbside pickup or in-store shopping?
Advance Auto Parts offers curbside pickup as well as in-store shopping with free parking and wheelchair accessible entrance and parking.
What payment methods are accepted at Advance Auto Parts?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any military discounts available?
Yes, Advance Auto Parts offers a 10% military discount for active duty and veteran service members.
Which nearby restaurants could I visit before or after shopping at Advance Auto Parts?
Nearby dining options include Pal's Sudden Service, Buddy's Bar-B-Q, Applebee's Grill + Bar, Cookout Morristown, and Fazoli's, offering a range of fast food, barbecue, American, and Italian cuisine.
Where is a convenient nearby shipping center if I need to send a package after visiting Advance Auto Parts?
The UPS Access Point location and The UPS Store 3446 are nearby shipping centers where you can send packages conveniently after visiting Advance Auto Parts.
What other automotive parts stores are near Advance Auto Parts in Morristown?
O'Reilly Auto Parts is a nearby competitor offering automotive parts and accessories.