Business Details
About
Car Rental AgencyNational Car Rental
Skip the counter when you rent a car with National in Memphis. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Memphis today!
Location
Hours
Reviews
4.1
1,659 reviews
5 stars
1,032
4 stars
230
3 stars
115
2 stars
109
1 star
173
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Curtis and Electra for their exceptional service.
Vehicle Quality
While many rentals were reported as clean and in good condition, some customers noted issues with dirty vehicles and mechanical problems.
Efficiency
The rental process was generally described as quick and easy, though some customers experienced long wait times during peak hours.
Emerald Club Experience
Emerald Club members appreciated the convenience of vehicle selection but expressed frustration with inconsistent vehicle availability and quality.
- DSDelesa SimsDec 26, 20255.0I have rented from National for many years. Once again, the service was wonderful.
- KJKyla JonesDec 23, 20255.0I drove from Tennessee to California and was able to make it to my destination safely with only one issue of having a flat tire. All parties involved with the communication to help me get what I needed to ensure mine and my families safety to make it to the rest of my loved ones was amazing. They all went above and beyond.
- KJKyla JonesDec 23, 20255.0You all ensured my family and I were safe to make it to our destination due to the problem that occurred. Thank you for all the help and concerns to assist with getting us back on the road and in a timely manner.
- MHMark HarrisDec 21, 20251.0Rented a defective vehicle from National in Memphis. The sensors were messed up and the car stopped and locked up without warning while driving. Returned the car to Jackson, MS and no one seemed to care. As an Emerald Club member for years, I can no longer recommend National. Poor customer service. Just happy to be alive.
- RHRichard HoffmanNov 18, 20255.0I am writing to commend a staff member at the National Car Rental facility at Memphis International Airport (MEM), whose actions today went above and beyond exceptional customer service. His name is Curtis. Upon returning our rental car today, my husband, was experiencing significant pain due to a severe back issue. Curtis immediately recognized his discomfort and, without hesitation, offered to personally drive us and our three cumbersome suitcases directly to the terminal entrance, saving us a long and painful walk. The drive itself was pleasant, featuring a fun discussion about the success of the Ole Miss football program, as we had been in town for a game. However, his thoughtfulness didn't end there. Upon arrival at the terminal, Curtis quickly jumped out and assisted us with all of our luggage, ensuring we made it safely and easily inside. In that moment, he truly felt like an angel. My husband and I are both Emerald Club members and we rent regularly from National at the Memphis airport. We have encountered Curtis before, most recently about two weeks ago, and he was helpful and pleasant then as well. Curtis is a professional, compassionate gentleman and a tremendous asset to the National team. His empathy and willingness to provide such personalized assistance have earned my complete loyalty, and National will be my go-to choice from now on. He deserves to be highly commended for his service.
Frequently Asked Questions About National Car Rental
What services does National Car Rental in Memphis offer?
National Car Rental in Memphis offers car rental services including economy and luxury car rentals, as well as airport pick-up.
Where is National Car Rental located in Memphis?
National Car Rental is located at 2495 Winchester Rd, Memphis, TN 38116, USA.
What are the business hours of National Car Rental in Memphis?
National Car Rental is open from 7:00 AM to 11:59 PM with extended hours until 1:30 AM every day of the week.
How can I book a car rental with National Car Rental in Memphis?
You can book a car rental by visiting their website at https://www.nationalcar.com/en/car-rental-locations/us/tn/memphis-international-airport-56n1.html or by using the National app with Emerald Club for skipping the counter.
What payment options are accepted at National Car Rental Memphis?
National Car Rental Memphis accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does National Car Rental Memphis offer any special discounts?
Yes, they offer special discounts including discounts for active military personnel and other special offers accessible via their website.
What nearby airports are close to National Car Rental in Memphis?
National Car Rental is near Memphis International Airport and Memphis Tennessee International Airport, convenient for travelers needing car rentals directly from the airport.
Are there other car rental agencies near National Car Rental Memphis?
Yes, nearby car rental agencies include Budget Car Rental, Thrifty Car Rental, Avis Car Rental, Payless Car Rental, Alamo Rent A Car, Hertz, Dollar Car Rental, and Budget Rent A Car.
What dining options are available near National Car Rental Memphis?
Nearby dining includes Starbucks for coffee, Lennys Grill & Subs for sandwiches, Chick-fil-A for fast food, and Moe's Southwest Grill for Mexican cuisine.
How can customers manage their rentals easily at National Car Rental Memphis?
Customers can use the National app with Emerald Club membership to skip the counter, choose any car in the aisle, and manage their car rental conveniently.