Many customers praised the staff for being friendly, knowledgeable, and providing exceptional service, often going above and beyond to assist.
Efficiency
Several reviews highlighted the quick turnaround time for services, with many customers appreciating being in and out in a timely manner.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that they were overcharged or that services were not worth the cost.
Inconsistent Experiences
There were mixed reviews regarding service consistency, with some customers reporting excellent experiences while others faced issues with communication and service delays.
Trustworthiness
While many customers felt the service was honest and fair, a few expressed concerns about being taken advantage of, particularly regarding upselling and service recommendations.
KT
Kaitlyn Tucker
1 day ago
1.0
I had reasonable experiences here replacing 4 tires in early 2023 and, initially, replacing 2 on 2/25/26. Within 5 days of the recent tire replacement, one tire developed a significant side wall bulge despite the fact that I had barely driven the car and had not encountered any significant potholes or other hazards when I did. When I tried to discuss this with the crew, they were extremely dismissive and refused to acknowledge that this might be a manufacture defect issue instead of me hitting something. I paid over $400 for the first two tires, $259 for a tow to have the bulge addressed because the tire was clearly unsafe to drive on, and an additional $62 for the labor on a replacement tire - over $700 in the span of 6 days, as I observed the bulge for the first time on a Sunday when the business was not open. I was incredibly disappointed in the attitudes I was met with - as well as behavior I observed in one mechanic who did not seem to be paying adequate attention to pedestrian traffic in the business’s lot - and the amount of money it took to address a clear danger in a virtually unused, 5-day old tire.
PH
Paul Hopkins
6 days ago
5.0
Goodyear on Union Ave is the best mechanic shop I have ever been to. If there's something wrong with your vehicle they will go above and beyond to fix it. They treat people with respect and have a genuine desire to make customers happy. I have been to many automobile service stations and most of them are rude and unreliable. The mechanics at Goodyear on Union Ave are knowledgeable, courteous, and professional. I will definitely keep doing business with them.
AW
Ana W
Dec 22, 2025
5.0
Saved us after our tire blew out headed to Christmas in Florida. In and out in under an hour on a very busy day and with a great attitude. Thanks to Preston and Javier and merry Christmas
TG
Tommy Green
Oct 16, 2025
5.0
I had the pleasure of interacting with Peanut and Kyle at this Goodyear location. Both of them exuded great personalities and demonstrated exceptional customer service. Despite my initial concerns about a faulty tire and rim, they were honest and upfront with me.
Instead of attempting to exploit the situation, as some shops do, they directly informed me that my tires were in good condition. The real issue was with my rim. They even provided valuable advice on selecting the right tires when I purchase them independently.
It’s evident that the staff at this Goodyear location genuinely cares about treating customers fairly and with respect, rather than solely focusing on making quick sales.
Their fairness and hospitality truly set them apart. If you’re in the vicinity of Union Avenue, I highly recommend visiting this shop. They’ll treat you like family and ensure you leave satisfied.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service provides full-service tire and automotive repairs including tire sales, automotive repairs, and oil changes.
What are the business hours of Goodyear Auto Service?
Goodyear Auto Service is open Monday through Saturday from 7:00 AM to 6:00 PM and is closed on Sundays. Holiday hours vary, with some holidays closed and others open from 8:00 AM to 5:00 PM.
Where is Goodyear Auto Service located?
Goodyear Auto Service is located at 1200 Union Avenue, Memphis, TN 38104-6669, USA.
Does Goodyear Auto Service offer in-store pickup for products?
Yes, Goodyear Auto Service offers in-store pickup services.
What payment options are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Goodyear Auto Service have wheelchair accessible facilities?
Yes, Goodyear Auto Service has wheelchair accessible entrance and restrooms.
How can I make an appointment at Goodyear Auto Service?
You can make an appointment online through their reservation page at https://www.goodyearautoservice.com/en-US/make-appointment.
Is there a restroom available for customers at Goodyear Auto Service?
Yes, restrooms including wheelchair accessible restrooms are available for customers.
Are there nearby hotels where I can stay if I need to visit Goodyear Auto Service?
Yes, nearby hotels include Holiday Inn Express Memphis Medical Center Midtown and Holiday Inn Express Memphis Medical Center Midtown by IHG, which offer convenient accommodations close to Goodyear Auto Service.
What medical facilities are near Goodyear Auto Service for customers seeking healthcare?
Nearby medical facilities include Methodist Le Bonheur Healthcare, Campbell Clinic Orthopaedics, and Methodist Specialty Physician, providing various health services near Goodyear Auto Service.
Are there dining options near Goodyear Auto Service for customers?
Yes, Midtown Eatery, a nearby cafe, offers dining options for customers visiting Goodyear Auto Service.
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