Enterprise Rent-A-Car

3.9
648 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

426 Union Ave, Memphis, TN
38103, United States
(901) 525-8588
https://www.enterprise.com/en/car-rental/locations/us/tn/downtown-memphis-5614.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Memphis, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Memphis location today.

Location

Enterprise Rent-A-Car
426 Union Ave, Memphis, TN
38103, United States

Hours

Reviews

3.9
648 reviews
5 stars
376
4 stars
84
3 stars
48
2 stars
33
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude behavior and poor communication.

Reservation Issues

Numerous customers experienced problems with reservations, including unavailability of reserved vehicles and cancellations without notice.

Vehicle Condition

Some reviews mentioned issues with vehicle cleanliness and maintenance, while others reported satisfactory conditions.

Overall Experience

While many customers had positive experiences, a significant number expressed frustration with the service and management, indicating a need for improvement.
  • EB
    Edwina Burton
    3 days ago
    5.0
    Great customer service at the Enterprise rental located on Union in Memphis
  • TC
    Ted C
    Dec 30, 2025
    5.0
    Easy process to pickup and drop off. All the staff are courteous, professional and willing to go beyond as it was shown when I needed a ride back home and as a courtesy, they provided that ride. Great service over the phone and they really helped in making this an easy experience. They are my official "go to's"!
  • BO
    Beth Black Overton
    Dec 21, 2025
    2.0
    Customer service wise, the initial step, the important step, reserving a car and actually getting one was the worst I've ever experienced w enterprise. Hope things get back to the way they used to be.
  • BT
    Bridgett Taylor
    Dec 20, 2025
    5.0
    They were very helpful and efficient when I unexpectedly needed a rental car.
  • SB
    Sandra Beanum
    Dec 15, 2025
    5.0
    Even though I reserved a vehicle online for some reason that vehicle was not available when I got there but they were nice to upgrade me instead...the phone calls to come in for maintaince on my only day off while having the vehicle were a bit to much but I understand that's part of the deal...overall I'm greatful for enterprise it was definitely convenient to have you as my rental car team....thanks again 😊
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Memphis?

Enterprise Rent-A-Car is located at 426 Union Ave, Memphis, TN 38103, USA.

What are the operating hours of Enterprise Rent-A-Car in Downtown Memphis?

The rental office is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and Sundays from 1:00 PM to 4:00 PM.