Need a rental car in Memphis, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Covington Pike location today.
Overall, customers praised the staff for being friendly, helpful, and professional, with many highlighting specific employees for their outstanding service.
Reservation Issues
Several customers reported problems with vehicle availability, including reservations not being honored and long wait times for pick-up.
Vehicle Condition
Feedback indicated mixed experiences regarding vehicle cleanliness, with some customers receiving cars that were not properly cleaned or maintained.
Communication Problems
Customers expressed frustration with communication issues, particularly regarding phone support and clarity about reservations and charges.
JJ
J Jordan
2 days ago
5.0
My first time renting all because of an accident. I rented a SUV at the lot on Covington Pike. Jade waited on me. She was so nice and patient with this young old lady. When I had a question she was able to answer it. Keep up the good work Jade.
AU
A Google User
3 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
MS
Ms Terrific Toni Shaw
Feb 19, 2026
5.0
Customer service was wonderful and so was my experience. No Complaints at all. This is my favorite car rental place.
SG
Shelby Gentry
Feb 14, 2026
5.0
Great service! Everyone I have spoken to has been extremely helpful and kind. I had some issues with a car I rented, and the staff took great care of me. Everyone had a smile on their face, and made the whole process very easy.
AJ
Andrew Johnson
Jan 28, 2026
5.0
Well Enterprise car rental knocked it out of the park, as far as I am concerned. When I came in with I need a car this size, for this rate for this long, with billing each week on Wednesday, Enterprise said, YES, YES and YES. I will be going back in the future. When I asked them to upgrade my vehicle by 1 car class without a difference in the price... WELL ENTERPRISE DID ABSOLUTELY DO THAT FOR ME AS WELL!!
Thank you, Enterprise. I do not remember anyone's name who helped me, though everyone I had anything to do with at Enterprise was extremely polite and respectful and very devoted to my customer satisfaction. That is so key!! YOU GUYS ROCK AT COVINGTON PIKE ENTERPRISE CAR RENTAL!!