Enterprise Rent-A-Car

4.1
824 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

2019 Covington Pike, Memphis, TN
38128, United States
(901) 385-8588
https://www.enterprise.com/en/car-rental/locations/us/tn/memphis-covington-pike-5611.html
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About

Car Rental AgencyVan Rental
Need a rental car in Memphis, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Covington Pike location today.

Location

Enterprise Rent-A-Car
2019 Covington Pike, Memphis, TN
38128, United States

Hours

Reviews

4.1
824 reviews
5 stars
530
4 stars
107
3 stars
52
2 stars
26
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised the staff for being friendly and helpful, several reviews highlighted instances of rudeness and unprofessional behavior.

Vehicle Availability

Numerous customers reported issues with vehicle availability, including reservations not being honored and long wait times for cars.

Cleanliness

Several reviews mentioned that vehicles were not clean upon pickup, with complaints about odors and unkempt interiors.

Efficiency

While some customers experienced quick service, others faced delays and poor communication regarding their rentals.

Overall Experience

Overall experiences varied widely, with some customers expressing satisfaction and others expressing frustration with the service and processes.
  • GT
    Glenda Terry
    Nov 8, 2025
    5.0
    Everyone was helpful and professional. Great customer service!
  • TV
    Thomas Vanelli
    Oct 31, 2025
    3.0
    They didn't have the car I wanted and are always limited in their selection. The employees, however were great an took good care of me.
  • LM
    LaTonya Mayes
    Oct 27, 2025
    1.0
    I recently rented a vehicle through them and I returned the vehicle. I asked them when will they put my deposit back on my card on file. They told me Monday or Tuesday of last week. Monday and Tuesday came and went so I called again Wednesday and the representative said give it 3 to 5 business days. So this past Friday was the fifth day. I'm tired of calling up there and getting the run around about my deposit 😒 🙄.
  • PC
    Precious Carson
    Oct 21, 2025
    5.0
    Kahwon was very kind, respectful, patient, and understanding. Outstanding customer service from this young man. I appreciated his sweet demeanor while helping me. Keep up the great work!
  • TG
    Terrionna Gray
    Oct 6, 2025
    5.0
    I want to genuinely say Thank you to Aaliyah for my recent car purchase. The entire experience was defined by her realness and intentional conversation, which was a refreshing change. The gestures—including the water and the planner—showed a level of care and recognition I deeply appreciate. I especially thank her for helping me secure a car that overall represents me and for ensuring I now have the information about the car system. A sincere thank you also goes to Jenelle for streamlining the final process and explaining my car features again before I drove off. Both are truly great ladies. May you both be blessed. đŸ€
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car at Covington Pike offer?

They offer a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

What are the operating hours of Enterprise Rent-A-Car at 2019 Covington Pike?

They are open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and Sunday from 1:00 PM to 4:00 PM.