Enterprise Rent-A-Car

3.9
428 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1885 E Brooks Rd, Memphis, TN
38116, United States
(901) 345-8588
https://www.enterprise.com/en/car-rental/locations/us/tn/memphis-e-brooks-rd-5613.html
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About

Car Rental AgencyVan Rental
Need a rental car in Memphis, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our East Brooks Road location today.

Location

Enterprise Rent-A-Car
1885 E Brooks Rd, Memphis, TN
38116, United States

Hours

Reviews

3.9
428 reviews
5 stars
250
4 stars
59
3 stars
26
2 stars
20
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly at the Brooks Road location, highlighting their professionalism and willingness to assist.

Vehicle Availability

Numerous reviews indicated issues with vehicle availability, including reservations not being honored and customers arriving to find no cars available.

Cleanliness and Maintenance

Several customers reported that the vehicles were not clean and had maintenance issues, such as low tire pressure and unpleasant odors.

Reservation Issues

Customers frequently experienced problems with their reservations, including being told there were no cars available despite prior bookings.

Mixed Experiences

While some customers had excellent experiences, others reported rude service and significant delays, indicating inconsistency in service quality.
  • DS
    Dana Spears
    Nov 1, 2025
    5.0
    I originally booked a reservation at the airport location while experiencing car trouble. Unfortunately, the policies there were very different, and I received rude and unprofessional service. I called to see if I could modify my reservation to a closer location, and since it was late in the evening, I went to the Brooks Road location instead. The difference was like night and day! The service there was fast, friendly, and efficient — it took less than 15 minutes, and the agent was so kind and helpful. Any time I needed to extend my rental, a quick phone call took care of it with no issues. Both agents I interacted with at the Brooks Road location were amazing. I will definitely be returning to this location in the future. Excellent customer service truly makes all the difference — it costs nothing to be kind!
  • LH
    Louis Holmes
    Oct 31, 2025
    4.0
    Was satisfied with the service.
  • BB
    Brenda Brewer
    Oct 24, 2025
    5.0
    We were trying rent a suv for our weekend trip. All the ones due back got extended. We were able to get a 15 passenger Ford Transit that worked out perfectly for our needs. Smooth ride, friendly reps, clean facility.
  • OJ
    Ola Jones
    Oct 22, 2025
    1.0
    Horrible , take pictures and video of the car before you leave the lot. Ms Lane is rude and needs a baby sitter for her child. Stop being your child to work and may be you can check cars in and out properly.
  • MC
    Mrs. Q Cohn
    Oct 14, 2025
    1.0
    Horrible my insurance did reservation and was told yesterday by enterprise can't come get car today due to us being closed Sunday when reservation was made come tomorrow around 11:30a.m. and next thing is we can't open reservation and no availability.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Memphis, TN?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, luxury cars, and trucks for rental.

Where is Enterprise Rent-A-Car located in Memphis?

The Enterprise Rent-A-Car location is at 1885 E Brooks Rd, Memphis, TN 38116.