Brand Certified
Pilot Travel Center
4.0(2528 reviews)
Certified by Pilot Travel Center • Mar 01, 2026
Business Details
281 Pleasant Grove Road SW, McDonald, TN
37353, United States
Certified by Pilot Travel Center • Mar 01, 2026
(423) 476-3892
Certified by Pilot Travel Center • Mar 01, 2026
https://locations.pilotflyingj.com/search
Certified by Pilot Travel Center • Mar 01, 2026
About
Certified by Pilot Travel Center • Mar 01, 2026
Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in McDonald, TN!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Pilot Travel Center • Mar 01, 2026
Hours
Certified by Pilot Travel Center • Mar 01, 2026
Reviews
4.0
2,528 reviews
5 stars
1,201
4 stars
669
3 stars
327
2 stars
95
1 star
236
What are people saying?
AI-generated from recent customer reviews
Facility Condition
The truck stop is undergoing renovations, leading to limited amenities such as closed showers and dirty restrooms.
Customer Service
Customer service experiences vary, with some staff being friendly and helpful, while others are reported as rude and unprofessional.
Parking Issues
Parking is a major concern, with many customers reporting a lack of available spots, especially for reserved parking, and chaotic parking situations.
Food Quality
Food options are available but often criticized for being overpriced and of poor quality, with long wait times reported at the McDonald's.
Cleanliness
Overall cleanliness is a significant issue, with many reviews highlighting dirty restrooms, trash in the parking lot, and unclean showers.
- PQPho Q5 days ago1.0I should have read the reviews before stopping here. Nice new store. No working showers. That is really frustrating. The parking lot is designed in such a way, that the more trucks that are parked here. The harder it's gonna be to squeeze in. It looks like you got plenty of swing around room, until it's time for you to swing around backing in.
- RPRonnie PageFeb 19, 20261.0ATTENTION TRUCKERS! DO NOT STOP AT THIS PILOT. IF YOU WANT A SHOWER, THERE NOT WORKING. IF YOU WANT TO PARK WITHOUT PAYING YOU HAVE TO ARRIVE EARLY. ($20.00) FOOD OVER PRICED. WENT IN MCDONALD'S MY GIRL WANTED EXTRA ONIONS AND GOT TWO HAND FULLS! JUST NOT A GREAT EXPERIENCE. IF YOU CAN DRIVE 13 MORE MILES UP THE ROAD NORTH, I RECOMMEND LOVES!!! GOOD LUCK STAY SAFE.
- DMDylan MessimerFeb 4, 20261.0These guys think that just because they remodeled the inside that gives them the right to give us unstoppable, voice ads at the gas pump. This is the last time I will ever stop at this gas station due to being forced to listen to ads while I pay you money
- JLJustin LangJan 29, 20261.0One of the worst pilots ever. Unfriendly. No food. No showers. Parking is primarily paid and you have to have pilot loyalty card to even purchase 1. Oh and that McDonald’s even worse. Keep it moving truckers. I promise you won’t be missing nothing. Trust me on this.
- OROleksandr RudykJan 26, 20261.0I drove more than 10 hours straight. Completely exhausted. All I wanted was to stop and take a proper shower, feel like a human being for at least 10 minutes. Instead, I arrive and find out the showers are closed for “repairs”. All of them. Every single one. Even those damn shower pumps are shut down. Nothing works. How is this acceptable? Who thought it was a good idea to close ALL the showers at the same time at a truck stop used by long-haul drivers? Is it really that hard to do repairs in stages and keep at least a few shower stalls open? This isn’t rocket science, it’s basic respect for people. So now you’re standing there dirty, tired, and angry, realizing that to this place you’re not a customer, you’re an inconvenience. They want your money, but they don’t care about your comfort at all. Total disregard. The worst part is there’s no proper warning ahead of time. You pull in with hope and leave feeling like you were basically told to go screw yourself. After 10+ hours on the road, this isn’t a “minor inconvenience”, it’s straight-up disrespect. If you can’t organize repairs properly while keeping basic facilities available for drivers, then just be honest and put up a sign saying: “We don’t care about truck drivers.” At least that would be honest. I’m not coming back here again, and I don’t recommend this place to anyone.
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services does Pilot Travel Center in McDonald, TN offer to drivers?
Pilot Travel Center provides gas, diesel, DEF, high-speed pumps, Wi-Fi, overnight parking, showers, fresh foods, snacks, drinks, and coffee to keep drivers moving.
Are the showers available to all customers at this location?
Yes, anyone can purchase and use showers at our locations.
Does the Pilot Travel Center in McDonald, TN have overnight parking?
Yes, overnight parking is available; however, we recommend contacting the store directly for specific rules and availability.
What payment methods are accepted at this Pilot Travel Center?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and cash.
Is there a CAT scale available at this location?
Yes, all of our Pilot Travel Center locations, including McDonald, TN, have a CAT scale.
What are the operating hours for Pilot Travel Center in McDonald, TN?
This location is open 24 hours a day, 7 days a week, including on holidays.
How can I reserve parking at the Pilot Travel Center?
You can reserve parking by using the 'Reserve Now' app available in the App Store or via the Pilot website's parking reservation link.
What nearby dining options are available around Pilot Travel Center?
Nearby dining options include Subway, McDonald's, Taco Bell, Cinnabon, and Baskin-Robbins, perfect for a quick meal before or after your visit to the travel center.
What entertainment options are close to the Pilot Travel Center in McDonald, TN?
Nearby cinemas like UEC Theatres and Premiere Theatre 12 Cleveland provide entertainment options to enjoy before or after your stop at Pilot Travel Center.
Are there any notable outdoor attractions near the Pilot Travel Center?
Yes, the Tennessee Mountains are nearby, offering scenic views and tours, which can be a great stop for travelers looking to explore the area around McDonald, TN.
Brand Certified Facts from Pilot Travel Center
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Certified March 01, 2026Yext Knowledge Graph
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