Tire Discounters

Reviews

• DH

  Daniel von Hopffgarten

  3 days ago
  5.0
  Awesome experience. Always so friendly. Cheyenne delivers great customer service.
• JM

  Jessica McIntosh

  Jan 5, 2026
  5.0
  This was my third visit to Tire Discounters, second at the Rivergate location, and I’ve had a great experience every time. I came in with nails in two tires (one purchased from TD) and needed two more replaced. John was fantastic — super personable, helpful, and walked me through my options without any pressure. I ended up replacing all four tires at a very reasonable price and was in and out in about an hour and a half. While waiting, I also noticed how great the customer service was at the front desk. I didn’t catch her name, but she was incredibly patient and kind with customers both in person and on the phone — it really stood out. I’ll definitely be back. When you’re making a big investment like tires, great customer service matters, and this location delivers.
• CS

  Chris Scales

  Dec 22, 2025
  5.0
  Update 12/23/25: Thank you Tristan and team for your professional follow-up concerning this matter. I appreciate your willingness to reach out with a resolution. I went to Tire Discounters in Madison, TN on 12/16/25 for a simple oil change. When I got home, I noticed that the overhead heating light above the service bay had melted the bug deflector on the hood of my truck while it was being serviced. Within an hour, I drove back and spoke with JT, who acknowledged the damage and told me he had ordered a replacement part. He assured me he would call when it arrived so they could install it. By 12/19/25, I still hadn’t heard anything, so I called at 9 AM and was told someone would call me back. No one did. Around 11:30 AM, I stopped by in person and was told by the front desk that there was no record of the replacement order at all, and that I would need to speak with JT on Monday. On 12/22/25, I called again and spoke with a manager, who told me JT wasn’t coming in—despite being told on Friday that he would be available. During that call, Zach informed me they were taking no further action, and that I should file a police report and let corporate handle it. This entire situation has been incredibly frustrating. The damage was caused during their service, the repair was promised on 12/16, and every attempt I made to follow up was met with delays, contradictions, or being brushed off. This should have been a simple fix, but instead I’ve been left with damage to my vehicle and no accountability from the store.
• SW

  Sharonda Waters

  Dec 19, 2025
  5.0
  I set an appointment upon my arrival James helped me find the best tires at the lowest price. On top of that an oil change in under 2 hours. Now this I really appreciate!
• AT

  Alexander Taylor

  Dec 6, 2025
  1.0
  Bought new tires from here a couple months ago, and one of the tires had a leak so I came in to take advantage of the free flat tire repair. I called ahead and asked if I should make an appointment and they said “no just come on in and we’ll take care of it”. I checked it in, and no ETA was given. After waiting in the lobby for over 2 hours with no update whatsoever, I was told I was next in line and would take about 25 mins after that. Waiting 3 hours for a tire patch is completely unprecedented for a tire shop.

Frequently Asked Questions About Tire Discounters