Jiffy Lube

4.3
633 reviews

About

Oil Change Service StationBrake ShopCar Battery StoreTire ShopCar Inspection Station
Jiffy Lube offers fast, quality oil changes performed by trained technicians in MADISON. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
1023 Gallatin Rd S, Madison, TN
37115, United States

Hours

Reviews

4.3
633 reviews
5 stars
464
4 stars
68
3 stars
16
2 stars
18
1 star
67

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers praised the quick service, often completing oil changes in under 20 minutes.

Staff Professionalism

The staff received high marks for being friendly, courteous, and knowledgeable, with specific mentions of individual employees like Misty and Shea.

Customer Experience

Overall, customers reported positive experiences, highlighting the welcoming atmosphere and attentiveness of the staff.

Upselling Practices

Some customers appreciated the lack of pressure to upsell additional services, while others reported negative experiences related to upselling.

Quality of Work

While many reviews praised the thoroughness of the service, there were several complaints about incomplete work or mistakes made during service.
  • CM
    Christine Maci
    2 days ago
    5.0
    I want to thank Misty, Megan, and Alex for their exceptional customer service. My car was shutting off due to what turned out to be an oil sensor issue, and they came all the way across town to help. They personally checked everything, explained what was happening, and made sure my car was safe to drive. I really appreciate their time and attention!
  • RF
    Raymond Frasier
    2 days ago
    1.0
    Don’t come here! 25 minutes waiting and me and another car just drove off!
  • BL
    Bailee Lubin
    4 days ago
    1.0
    I was told that there was no way to check my battery because there was not where for him to connect the cables. Then he could not check the check engine light because him and nobody else knew how to use the machine. If you didn’t have time to do these for me then that is all that needed to be said, not lies because i went to autozone and the performed bother things for me no issues. I have went to jiffy lube multiple time and the have always been very helpful with all things i have needed help with. This is the first time hearing these things from people who work on vehicles all day. It was frustrating!!!
  • BB
    Brandon Blankenship
    6 days ago
    1.0
    I would give this visit 0 stars if I could. I arrived around 1:10. When I arrived, this location only had 1 bay opened due to maintenance being done. After waiting for a couple cars to be serviced, I was brought into the bay to begin my oil change. Up until this point, everything was fine. After about 10 minutes a technician came to my car to tell me that “the filter for your car is out of stock and should be here in 5 minutes.”After about 15 minutes of watching employees twiddle their thumbs with a line of cars behind me, I asked for an update. I was told “2 minutes.” After about another 10 minutes the filter arrived! In all, this was about a hour and 20 minute oil change. There was nothing “Jiffy” about this service, and I will never be returning to this location.
  • SS
    Sophie
    Oct 30, 2025
    1.0
    this place sucks. like really sucks. i came in for an oil change and they cracked my oil pan and then the worker tried to blame it on the last person to change my oil. after spending 2 hours trying to figure out who did it, they eventually took the fall and said they’d cover a replacement. i’m now back for the repair and we’re currently pushing 2 hours and they can’t even estimate an end time. 4.5 hours of my life wasted at this place. i’ll never be back. edit: they came out and said they didn’t have the right tools to replace my oil pan, so they decided they weren’t going to fix it at all and sent me on my way.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service