Valvoline Instant Oil Change

4.3
425 reviews

About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Lebanon.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
327 S. Cumberland St., Lebanon, TN
37087, United States

Hours

Reviews

4.3
425 reviews
5 stars
298
4 stars
55
3 stars
19
2 stars
9
1 star
44

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on service quality, with some customers praising the professionalism and thoroughness, while others reported issues with incomplete work and unprofessional behavior.

Customer Experience

Many customers appreciated the friendly and helpful staff, but there were complaints about rude interactions and feeling ridiculed.

Efficiency

Several reviews highlighted quick service times, but there were also complaints about long wait times and perceived inefficiency during busy periods.

Pricing Concerns

Customers expressed concerns about pricing, with some feeling it was too high for the service received, and others noting issues with transparency regarding services performed.
  • JG
    Joe Groves
    4 days ago
    5.0
    Fast friendly service great price
  • BR
    Benny Randolph
    Jan 5, 2026
    1.0
    Had the worst time ever today Jan. 4th 2026.. u have a 2012 vensa I bought in 2012 have 95 percent of my oil changes at this location..today jan.4th absolutely the worst ever.. first your employees Antonio and another Mason very rude ..sat in line 30 minutes..Antonio told me if you don't like move on..Mason said leaving let him drive in the pits...one van sitting in the bay for over 30 minutes said they had to get a company approval before they good do anything..plus watched an employee take a oil container and fell it up and hand it thru the driver window..then all employees where outside smoking and not serving anyone..I refused service then afraid they would do to my vehicle because I questioned them...not a good day....
  • SM
    sky myles
    Dec 17, 2025
    5.0
    I only go to Valvoline, but usually the one in Mt Juliet. This is my first time going to the Lebanon location. The guys at both locations are so very nice and helpful with information. I had purchased an air filter the day before and the guys offered to put it on for me. Valvoline is the only place I will go because not only do I get great vehicle service, but also great customer service, which is extremely hard to find nowadays, anywhere.
  • RR
    Randall Robichaux
    Dec 8, 2025
    1.0
    Went for oil change, Lebanon Tn. No oil available for my model. Told to ca later 3 days later, called told oil available. Got there ,no,oil,,service personnel said I talked to a call center, have them call us directly. Tried five times, call center could not connect me.
  • JP
    Jennifer Patterson
    Dec 7, 2025
    5.0
    Our experience was great. The only comment I have is that the receipt said they reset our change oil light. They did not do that. We did. Which is fine. However, just dont say you did something and you really didn't. Other than that, it was great.

Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change in Lebanon offer?

They provide quick preventive vehicle maintenance including 15-minute stay-in-your-car oil changes and a wide range of other maintenance solutions for all types of vehicles.

What are the operating hours for Valvoline Instant Oil Change on weekdays?

From Monday to Friday, the service center is open from 8:00 AM to 7:00 PM.