Enterprise Rent-A-Car

3.6
223 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lakeland, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lakeland location today.

Location

Enterprise Rent-A-Car
9160 Highway 64, Lakeland, TN
38002, United States

Hours

Reviews

3.6
223 reviews
5 stars
117
4 stars
30
3 stars
12
2 stars
7
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and unhelpful responses.

Car Availability

Numerous reviews highlighted issues with car availability, including reservations not being honored and a lack of vehicles on-site.

Positive Experiences

Some customers praised specific staff members for their excellent service and helpfulness, indicating that experiences can vary significantly.

Cleanliness Issues

Several reviews mentioned that the vehicles were not clean upon pickup, with reports of dirty interiors and unpleasant odors.

Long Wait Times

Customers frequently complained about long wait times for both pickup and drop-off, indicating a need for better staffing and organization.
  • KK
    karonda kirkwood
    Jan 6, 2026
    4.0
    I enjoy renting from Enterprise. We did a thorough inspection on the vehicles dings and scratches on the outside but inside the button that adjust the seat did not work and I couldn’t not move forward. This is an issue because I am 5 feet in an suv and had to sit propped up and toward the edge of the seat in order to drive. Next time I will make sure to check the seats and seat backs for comfort! It was too late to make changes my location was closed. I will say that customers service at the Lakeland TN store was awesome as usual and I am returning because I like this group of professionals!
  • UM
    u s marine
    Jan 6, 2026
    5.0
    Enterprise picked me up at my home and brought me to their office! Treated me with the utmost respect!! Thank you Enterprise!!
  • DM
    Duane Majka
    Jan 6, 2026
    5.0
    I accidentally dropped my personal keys in the box and Enterprise would not help me get them back unless I picked them up. They are in York PA, I live in Memphis TN. When I asked to mail them back, they responded, "not possible". Terrible service. Update: I contacted Corporate, they contacted the location and the issue has been resolved. The rating has been updated to reflect the end result. I will rent from Enterprise in the future. .
  • JH
    jenny hurley
    Dec 12, 2025
    1.0
    Both times I’ve tried to use this location they have had absolutely no cars and were completely unhelpful. Terrible service do not recommend. A rental car company with no cars LOL.
  • MM
    MaBabes Miller
    Dec 6, 2025
    5.0
    A perfect experience! Great service, friendly agents, a reliable car! My second time renting from Enterprise this year and Enterprise will continue to be my first choice for renting a car.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Lakeland, TN?

Enterprise Rent-A-Car in Lakeland offers a wide range of vehicles including standard cars, vans, and luxury cars to suit your rental needs.

Where is Enterprise Rent-A-Car located in Lakeland?

Enterprise Rent-A-Car is located at 9160 Highway 64, Ste 1, Lakeland, TN 38002.