AutoZone Auto Parts

4.1
482 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Murfreesboro Rd in La Vergne, TN is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in La Vergne, TN or call us at (615) 793-5760.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
5167 Murfreesboro Rd, La Vergne, TN
37086, United States

Hours

Reviews

4.1
482 reviews
5 stars
280
4 stars
98
3 stars
40
2 stars
21
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful staff while others report rude or unprofessional behavior.

Staff Knowledge

Several customers noted that some employees were knowledgeable and helpful, while others felt staff lacked product knowledge.

Store Management

Management received both positive and negative feedback, with some praising individual managers for their assistance and others criticizing their handling of staff and customer interactions.

Staffing Issues

Many reviews mention understaffing, leading to long wait times and poor service during busy periods.

Positive Experiences

Despite the issues, several customers expressed satisfaction with their experiences, highlighting specific employees who provided excellent service.
  • NN
    Nicole Nichols
    Nov 11, 2025
    5.0
    Je'sus and Britney gave professional and kind service. I had to inquire several times about parts and prices. They both made sure I saw the prices on the screen and gave me printout . Je'sus did a diagnostic on my car for the check engine light that was on the dashboard. He explained what each code meant and some of the terminology I didn't understand.
  • OM
    Omar Yimmy Andrade Matos
    Nov 9, 2025
    5.0
    Buena atención
  • RP
    Rogelio Pacheco
    Oct 14, 2025
    1.0
    I lived in LaVergne for the last 23 years and never have I ever been so insulted while trying to buy oil for my car. I hadn’t been to this back to the particular location for the better half of the year and I can a sure you they are NOT the same people that gave this location its great reputation of customer service that it so desperately needed for the last couple of years but I digress , The Young gentleman that attended me not only was he extremely unprofessional of requesting my services BUT ALL WHILE EATING A MCDONALDS MCFLURRY ICE CREAM ON THE JOB ON THE FLOOR.What’s worse is That the manager, or at least the guy in charge, seem to acknowledge it and not do anything about it. I then proceed to check out and request to use my auto zone rewards and he tells me I am not in the system, even though I’ve been having the same account with the same number for the last 3 years, and WHILE EATING IN FRONT OF ME mind you. He then proceeds to smack the oil filter on the counter and rudely request cash or card. Now it is not overstated that the amount I was about to pay Had never been what I used to pay, but I was willing to make an exception if it were not for the bogus, rudely , incompetent, unprofessional, unmannered, and more importantly undertrained individual that attended to me today and I suspect that many more good loyal Lavergne autozone customers share the same feelings .This indefinitely would be my last time shopping at this particular AutoZone in the near future. Hope this helps in changing things . Good day .
  • FA
    Fuseina Ali
    Oct 12, 2025
    1.0
    I was @ this particular auto zone today, I was treated badly. I was there 5:23pm paid for battery for my car, and I pleaded with the sales gentleman to put it in the car for me, I waited for an hour then he went to my car and told me he cant put the new battery so I should call toll track, I begg him to Jumpstart for me, I return the battety abd drove off. Never will I recommend this location.
  • GO
    Gabino Orozco
    Sep 13, 2025
    1.0
    Bueno la mujer que esta atendiendo en cuanta de comercio.. es una persona que no atiende bien yo estuve ahi hoy y la espere 30 minutos con otra persona pero solo los ignoró estaba hablando por teléfono celular. Apasar que colgaba la llamada no los atendía para nada para las dos personas que estábamos ahi.. nos tuvimos que ir de ahí para buscar atra persona y ellos si nos atendieron . Mientras ella segui hablando y o talvez jugando por teléfono ☎

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours of AutoZone Auto Parts in La Vergne?

AutoZone Auto Parts is open Monday to Saturday from 7:30 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM.

What services does AutoZone Auto Parts offer for pickup and delivery?

They offer in-store pickup, same day delivery, and curbside pickup services.