Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Knoxville.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
371 reviews
5 stars
309
4 stars
22
3 stars
7
2 stars3
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, informative, and helpful, with many specific mentions of individual employees like Colten, Zach, and Blake.
Efficiency
The service was frequently described as quick and efficient, with many customers noting they were in and out in under 20 minutes.
Transparency
Several reviews highlighted the clear communication regarding services and pricing, although some customers expressed concerns about upselling.
Overall Satisfaction
Many customers expressed high satisfaction with their experiences, often stating they would return and recommend the location to others.
Pricing Concerns
While most reviews were positive, a few customers mentioned feeling pressured into additional services or found the pricing to be higher than expected.
- DHDillon HowardNov 11, 20255.0Reyes was absolutely amazing. Best manager I’ve seen! Super informative and helpful, quick as well!
- SHShawn HurstNov 9, 20255.0Love this place, they are knowledgeable and let you know everything before they do it and it's fast.
- MMMark MorrisNov 3, 20255.0The crew at 816 Merchants Drive in Knoxville, TN was great! The service is always quick and seamless. They inform me of optional service, but I never feel pressured to purchase. Thank you to: Colten, Marshall, and Charles...Great Job!!
- RMRichard McCurdyOct 30, 20255.0Wow! You guys hit it out of the park! I would give you 8 stars, if I could, for your exceptional service! Even though, to my eyes, you had everyone from the new guy to the seasoned professional, you still exceeded my expectations. Thank you for making service and customer satisfaction a priority at this location. Much appreciated!
- LPLizzie PorterOct 26, 20255.0I had such great service today! It was my first time getting my oil changed with Valvoline and they were so kind! Colten walked me through the process and they informed me of everything they were doing. They even noticed that my oil plug was stripped and replaced it for me! 10/10 I will be back again!
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change offer at the Merchant Drive Knoxville location?
Valvoline Instant Oil Change provides quick and trusted preventive vehicle maintenance services including 15-minute stay-in-your-car oil changes and a wide range of maintenance solutions for all types of vehicles.
What are the operating hours for Valvoline Instant Oil Change on weekdays?
The Merchant Drive Knoxville Valvoline location is open Monday through Friday from 8:00 AM to 6:00 PM.
Is Valvoline Instant Oil Change open on weekends?
Yes, it is open on Saturdays from 7:30 AM to 5:00 PM and on Sundays from 9:00 AM to 5:00 PM.
Does Valvoline Instant Oil Change require appointments?
No, appointments are not required; customers can walk in for service at their convenience.
What payment methods are accepted at Valvoline Instant Oil Change?
Valvoline Instant Oil Change accepts debit cards, credit cards, and mobile NFC payments.
Where is Valvoline Instant Oil Change located in Knoxville?
It is located at 816 Merchant Drive, Knoxville, TN 37912, USA.
Is Valvoline Instant Oil Change open on major holidays?
The location is closed on major holidays such as November 27, 2025, and December 25, 2025.
What nearby dining options are available near Valvoline Instant Oil Change on Merchant Drive?
Nearby restaurants include Great American Steakhouse & Buffet, Austin's Steak and Buffet, and Captain D's, offering a variety of American, buffet, and seafood cuisines, great for dining before or after your visit.
Are there any nearby services customers can visit in the Merchant Drive area?
Yes, customers can visit nearby services such as Walgreens pharmacy, Mendez Chiropractic Center for health care, and Merchant Drive Laundromat for laundry needs.
What transportation or convenience spots are close to Valvoline Instant Oil Change?
Nearby you will find convenience options including LibertyX Bitcoin ATM and TitleMax Title Loans for financial services, making it easy to handle errands along with your vehicle maintenance.