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Safelite AutoGlass

3.9
(398 reviews)

Business Details

11235 Threadstone Ln, Knoxville, TN
37932, United States
(888) 843-2798
https://www.safelite.com/stores/Knoxville

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Knoxville area, turn to Safelite AutoGlass . Those in central Knoxville or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 11235 Threadstone Ln, Safelite AutoGlass Knoxville repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
11235 Threadstone Ln, Knoxville, TN
37932, United States

Hours

Reviews

3.9
398 reviews
5 stars
244
4 stars
43
3 stars
7
2 stars
20
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor communication and difficulty reaching a representative, leading to frustration and dissatisfaction.

Installation Issues

Several reviews highlighted problems with windshield installations, including damage to vehicles and subpar workmanship.

Scheduling Problems

Customers frequently experienced issues with appointment scheduling, including last-minute cancellations and long wait times.

Mixed Quality of Service

While some customers praised the quality of the work and professionalism of certain technicians, others had negative experiences that overshadowed positive interactions.
  • DM
    DeJa Mickey
    Feb 20, 2026
    5.0
    They have moved to other locations on Lovell rd
  • SK
    S. K
    Nov 12, 2025
    1.0
    I called to set up an appointment to have a windshield installed in my 89 Dodge. I told them up front that the windshield was already removed and the seal was removed. When I asked about the seal they told me they didn't need to order one because they use "their seal" to install. I also signed up for the "early bird special". Now it's the morning of and the agent Abram calls and tell me they can't install my windshield because it requires a "special" gasket which has to be ordered and also that they will not come to me I have to bring it to their shop. He tells me he's going to check with his manager and call me right back to see if the can bring 2 guys out to install it. 25 minutes later I have to call him back to find out what's going on since I did not recieve a call back. He tells me that they won't do that and the only way I can have it installed is to bring it to their shop 30+ minutes away on another day. I cancelled plans and wasted my morning to be there for absolutely nothing. DO NOT USE SAFELITE! as they are very unprofessional and have no idea what they are doing. They had a week to figure this out and call me in advance. IF YOU CANT DO IT YOU NEED TO CALL SOMEBODY!!!
  • TG
    Tim Grimes
    Oct 11, 2025
    1.0
    Terrible. Scheduled for more than a week in advance. Paid $600.00+ in advance. Safelite EMAILED me at 3pm the day prior to the job to cancel (no phone call). Difficult to get your money back. Difficult to schedule. I did my part but Safelite dropped the ball. I will NEVER use this jackleg organization again.
  • PM
    Paul Messamore
    Mar 11, 2023
    5.0
    Great people amazing service will do business with them again if I ever need to have my auto glass replaced
  • AM
    Adam Myers
    Oct 25, 2019
    5.0
    Very quick and good service.

Brand Certified Facts from Safelite AutoGlass

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Certified March 01, 2026Yext Knowledge Graph
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