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Safelite AutoGlass

4.7
(392 reviews)

Business Details

5705 Western Avenue, Knoxville, TN
37921, United States
(888) 843-2798
https://www.safelite.com

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Knoxville area, turn to Safelite AutoGlass . Those in central Knoxville or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 5705 Western Avenue, Safelite AutoGlass Knoxville repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Location

Safelite AutoGlass
5705 Western Avenue, Knoxville, TN
37921, United States

Hours

Reviews

4.7
392 reviews
5 stars
355
4 stars
6
3 stars
5
2 stars
2
1 star
24

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the professionalism, efficiency, and communication of the technicians, highlighting their courteous and thorough service.

Scheduling Issues

Several reviews mentioned problems with scheduling, including delays and miscommunication regarding appointments and billing.

Customer Experience

Overall, customers reported a positive experience with the ease of setting up appointments and the convenience of mobile service.

Technical Competence

While most technicians were noted for their skill, some reviews pointed out issues with inexperienced technicians leading to mistakes during service.

Billing Concerns

A few customers expressed dissatisfaction with billing practices, including being charged for services not rendered and issues with promotional discounts.
  • PS
    Phil Sheehan
    5 days ago
    1.0
    Had an appt and showed up bright and early to have my Merecedes windshield replaced. Was told 10 mims after arriving that the part they ordered was mislabeled and was in fact a range rover windshield. Was told oops sorry come back next week, like its no big deal. So essentially they get parts delivered and just check the manifest or shipping label without checking the actual product. They had the part for God knows how long and just discovered right then and there that the part was the wrong one. No attempt to make ot right, just a "sorry" and thats it. If I go to restaurant and drop $1500 (the exact cost of my windshield replacement) and I order a steak and they bring out chicken the manager takes something off the bill to make it right simce it was theor mistake for not checking what they were serving. Not at this Safelite, its just "Oh well, our bad". Go somewhere else!
  • BD
    b doc
    Feb 24, 2026
    1.0
    Wouldn’t let me give zero stars unfortunately. I took off work for the tech to come replace my windshield, and then they call and say they need to reschedule it right when he was supposed to show up. Very unprofessional. I will not be using their services, and recommend anyone to look at other options.
  • KH
    Kris Harmon
    Feb 22, 2026
    5.0
    Very professional,Got out on time as they said I would and used the lobby for work with great WiFi connections. Great repair job and I even had a tinted window and looks amazing. Adding a photo and the trees in background so highlights it to see . It hard otherwise to visualize it. Great job and it was as large as a quarter and looked terrible before this repair.
  • MG
    Monique Garcia
    Feb 14, 2026
    5.0
    Charles was great throughout the whole service. He called in advance to explain the process. Even though we had to reschedule to get my repair completed, everything went according to plan. Highly recommend this location and Charles. Thanks!
  • RF
    Russ Frazier
    Feb 9, 2026
    3.0
    It took four separate appointments and trips to get the windshield fixed. On the final appointment the staff attempted to tell us we were late and would need to reschedule. The manager was ultimately shown the email and text that verified we were in fact on time for the appointment. The work was adequate, however it should have been handled with one appointment and one trip to their facilities rather than four spread out over a month.

Frequently Asked Questions About Safelite AutoGlass

What services does Safelite AutoGlass provide in Knoxville?

Safelite AutoGlass in Knoxville offers auto glass installation and repair, windshield chip and crack repair, windshield replacement, windshield wiper replacement, same-day service, and insurance paperwork processing.

Where is Safelite AutoGlass located in Knoxville?

Safelite AutoGlass is located at 5705 Western Avenue, Knoxville, TN 37921, US.

Brand Certified Facts from Safelite AutoGlass

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Certified March 01, 2026Yext Knowledge Graph
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