Many customers praised the friendly and helpful staff, particularly highlighting individuals like Kat and Saul for their professionalism and support.
Communication Issues
Several reviews pointed out poor communication and follow-up, with some customers expressing frustration over unreturned calls and unclear information.
Product Quality Concerns
There were complaints about the quality of products, including issues with tires and rims failing shortly after purchase, leading to dissatisfaction.
Pricing Complaints
Some customers felt that the pricing was high and not transparent, with a few mentioning better deals available elsewhere.
Positive Experiences
Despite some negative feedback, many customers reported positive experiences, recommending the business for its service and product selection.
KH
Kathy Hamby
3 days ago
5.0
Amazing friendy people love this place will for sure go back
TM
Trevor Miller
6 days ago
5.0
Very friendly and easy to deal with
TD
Tiffany Dover
Feb 11, 2026
5.0
Wonderful people and very very helpful! They hooked me up!
BW
Bama Williams
Jan 21, 2026
1.0
Unprofessional, does your pre approval then calls? You asks you what you need. Dan tells you they will call you back. They never call you back. And then all of a sudden, what they said they could have next day. Takes two weeks to get in poor communications skills. Poor customer service in management would rather take the day off than to help a customer that is willing to pay cash outright, and not rent. They they just lost major money in this client. I will not use them. And I would not recommend anybody else use them because they have multiple different phone numbers. And then you spend half a day trying to find the right phone number to give them to answer. And the woman that does answer named Kat. It doesn't understand what'd you want to order.
JC
James Clark
Dec 31, 2025
5.0
Very nice experience, Kat the advisor was through and professional. She assisted and did what she committed to doing on replacing and installing my new wheel!! Thank you Kat & Rent a Wheel!! š
Frequently Asked Questions About RAW Wheels & Tires
How does your program work?
We're all about making the wheels, tires, accessories and services you need and want affordable. We have a Buy-It-Today or 9-Months (41 Weeks) Early Purchase Option. Our 9-Months (41 Weeks) Early Purchase option allows you up to about 9 months (41 weeks) to pay off your wheels and or tires at our cash price. We also have Rent-To-Own, which allows you up to 82 weeks to pay off your wheels and/or tires. With Rent-To-Own if you don't pay your balance in full within 9 months (41 weeks), you'll receive 50% off of your remaining agreement balance if you decide to payoff your agreement early. You can fill out our online application to be pre-approved.
Or, if you have any questions, please click here to contact your local store or call us at 888-505-TIRE (8473) and press #1. You can also email us at customerservice@rentawheel.com.
How much do wheels and tires cost?
Price is determined by size and finish. But as one of the largest wheel and tire retailers in the country, we can sell wheels and tires at great prices.
Not only is our cash price in line with the other big players, but we also offer flexible payment options like 9-Months (41 Weeks) Early Purchase Options and weekly low payments for as long as 82 weeks. In short, we'll put together a payment process that works for you.
Please click here to contact your local store or call us at 888-505-TIRE (8473). You can also email us at customerservice@rentawheel.com.
Can I purchase or rent to own only?
Yes, both! You can purchase or Rent-To-Own only tires and wheels. You can also buy or Rent-To-Own just one tire/wheel or a thousand. We're flexible! We carry a variety of tires for passenger, performance, truck and off-road vehicles, all latest styles and brands of wheels, all available to buy or through our Rent-To-Own program.
What do I need to rent wheels & tires/What to bring?
To qualify for our Rent-To-Own program we have a few simple requirements. In order to open an agreement, you will have to show proof of employment (paycheck stub), proof of vehicle insurance, vehicle registration, driver's license, proof of address (utility bill) and 5 references. If you have any questions regarding our requirements, please contact your local store or call us at 888-505-TIRE (8473). You can also email us at customerservice@rentawheel.com.
How does the referral program work?
Earn $50 toward your account for every friend you recommend that becomes a customer. There is no limit! Refer as many friends as you would like. Simply call the store with their name and number and weāll do all the work. Qualifications: You must be an active customer in good standing. The referred customer must open a new rent-to-own agreement with us for a set of wheels and/or tires. Itās simple!
Please contact your local store or call us at 888-505-TIRE (8473). You can also email us at customerservice@rentawheel.com.
How does the Rent-To-Own program at RAW Wheels & Tires work?
The program offers flexible payment options including a 9-Month Early Purchase option and an 82-week Rent-To-Own plan with discounts for early payoff. You can apply online for pre-approval.
What factors influence the cost of wheels and tires at RAW Wheels & Tires?
Pricing depends on size and finish, with competitive cash prices and flexible payment plans available to suit your budget.
Can I rent or purchase only one tire or wheel?
Yes, you can buy or Rent-To-Own just one tire or wheel, or as many as you need. The store offers a variety of tires and wheels for different vehicle types.
What documents are required to qualify for the Rent-To-Own program?
You need proof of employment, vehicle insurance, registration, driverās license, proof of address, and five references to open an agreement.
How does the referral program at RAW Wheels & Tires benefit customers?
You earn $50 toward your account for every friend who becomes a customer and opens a Rent-To-Own agreement. There is no limit to how many friends you can refer.
What are the store hours for RAW Wheels & Tires in Knoxville?
The store is open Monday to Friday from 10:30 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and closed on Sundays.
How can I contact RAW Wheels & Tires?
You can call them at +1 865-549-5743, visit their website at https://rentawheel.com, or email customerservice@rentawheel.com for inquiries.
Is there a convenient gas station near RAW Wheels & Tires for customers filling up before or after their visit?
Yes, Pilot Convenience Store and Casey's gas stations are nearby, providing easy fuel and convenience store services for customers.
What nearby automotive service providers can customers visit in addition to RAW Wheels & Tires?
Nearby you will find Rent A Tire and Budget Brakes for automotive repair and wheel services, useful for customers seeking complementary vehicle services.
Are there any local eateries near RAW Wheels & Tires for a meal before or after shopping?
Yes, nearby options include Tienda Hispana Martina and Taqueria La Herradura, offering specialty groceries and Mexican cuisine for a convenient dining experience.
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