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Pilot Travel Center

4.2
(2223 reviews)

Business Details

800 Watt Rd, Knoxville, TN
37932, United States
(865) 531-7400
https://locations.pilotflyingj.com/search

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Knoxville, TN! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
800 Watt Rd, Knoxville, TN
37932, United States

Hours

Reviews

4.2
2,223 reviews
5 stars
1,175
4 stars
582
3 stars
269
2 stars
70
1 star
127

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the facility, including restrooms and showers.

Customer Service

Feedback on customer service was mixed; while some employees were noted for their friendliness, others were described as rude or unhelpful.

Food Quality

The food options received positive remarks, particularly the hot meals and snacks available, although there were some complaints about food quality and cleanliness.

Parking Issues

Several reviews highlighted issues with parking availability and the management of reserved spots, leading to frustration among truck drivers.

Communication Problems

Customers expressed frustration over difficulties in reaching the location by phone and issues with staff responsiveness.
  • RM
    Ross McAvoy
    2 days ago
    4.0
    Staff was friendly and facilities were nice but could have been cleaner. Appeared to be newer building and there was a large selection of items.
  • MS
    Michael bath sr
    Jan 13, 2026
    5.0
    Clean showers and good food large selection of snacks good prices
  • EW
    Eric Whiting
    Jan 2, 2026
    5.0
    Definitely a five-star in my book. The renovation that they did was absolutely phenomenal and the showers are just absolutely fantastic.
  • DB
    Darrell Bienfang
    Dec 15, 2025
    4.0
    nice new look from flying j that had been here forever
  • JN
    Joshua Nicholson
    Dec 10, 2025
    1.0
    Disgusting behavior from the GM there. Pilot says you can overnight park but stay there more than 3 days and they say and I quote "we dont want your kind here". He should either be fired or transferred. If pilot says they're for their customer then how do you allow such a disgusting person run it. When asked for clarification on the matter the GM said that Homeless people are trash (we aren't homeless). He also said that Pilot doesnt make the rules he does and that he'd happily call the cops on anyone sleeping in their vehicle. Will never be going back there and I encourage everyone to avoid there because if youre not up to this egotistical GMs standards he thinks youre trash. Most employees are very nice and respectful but it seems the rot is at the top.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.

Brand Certified Facts from Pilot Travel Center

Pilot Travel Center partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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