Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Knoxville, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Knoxville location today.
Location
Hours
Reviews
4.3
441 reviews
5 stars
314
4 stars
44
3 stars
19
2 stars
12
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees going above and beyond to assist.
Car Quality
Several reviews noted issues with the cleanliness and maintenance of rental cars, including dirty vehicles and mechanical problems.
Reservation Issues
There were multiple complaints about reservations not being honored, including instances where customers arrived to find no cars available despite having made a reservation.
Mixed Experiences
Feedback varied widely, with some customers having excellent experiences while others reported significant frustrations, indicating inconsistency in service.
Convenience
The location's accessibility and additional services, such as pick-up and drop-off, were highlighted positively by many customers.
- IEImogene EllisNov 16, 20255.0So kind and helpful
- MKMaxwell KilbourneNov 13, 20255.0Daniel was great! Very helpful
- JMJack MehoffNov 4, 20255.0Great staff and the location is convenient. Always rent from Enterprise.
- JJJalissaOct 27, 20251.0Car had roaches and rental got pushed back.
- DBdeisy botelloOct 10, 20251.0Terrible experience. Our rental car had problems, and the employee told us there were no replacements because of a government shutdown. She said to go to a mechanic but never answered our calls when we needed help — not even when the mechanic tried. Completely unhelpful and unprofessional. We were left to figure everything out on our own.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Downtown Knoxville?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and more to suit your rental needs.
What are the operating hours of Enterprise Rent-A-Car in Knoxville?
Enterprise is open Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I make a reservation at the Enterprise Rent-A-Car in Downtown Knoxville?
You can reserve your rental car online at Enterprise's official website or by calling their local phone number at +1 865-579-5559.
What payment methods are accepted at this Enterprise Rent-A-Car location?
Enterprise accepts American Express, Cash, Check, Discover, Mastercard, and Visa as payment options.
Does Enterprise Rent-A-Car offer any special discounts?
Yes, Enterprise provides discounts for active military members.
Where is Enterprise Rent-A-Car located in Knoxville?
Enterprise Rent-A-Car is located at 530 Summer Place, Downtown Knoxville, TN 37902.
Can I pick up my rental car at the airport through this Enterprise location?
Yes, this Enterprise location offers airport pick-up service for your convenience.
What parking options are available near Enterprise Rent-A-Car in Downtown Knoxville?
Nearby parking options include Market Alley, SP Plus Parking, and SP+ Parking, which customers can use when visiting Enterprise or the surrounding area.
Are there any local coffee shops near Enterprise where I can relax before or after my rental?
Yes, Mahalo Coffee Roasters is a nearby coffee shop and cafe ideal for enjoying a beverage before or after your visit to Enterprise.
What are some nearby landmarks or accommodations close to Enterprise Rent-A-Car in Knoxville?
The Oliver Hotel, a resort and hotel, is near Enterprise, providing convenient lodging options for travelers renting a car.