Enterprise Rent-A-Car

4.2
277 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Knoxville, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Powell location today.

Location

Enterprise Rent-A-Car
6339 Clinton Hwy, Knoxville, TN
37912, United States

Hours

Reviews

4.2
277 reviews
5 stars
185
4 stars
36
3 stars
17
2 stars
12
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting excellent service experiences.

Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and maintenance, including unpleasant odors and mechanical problems.

Reservation Issues

Customers frequently reported problems with reservations, including not receiving the booked vehicle and unexpected charges.

Timeliness

There were mixed reviews regarding the timeliness of vehicle availability, with some customers experiencing long waits.

Overall Experience

While many customers had positive experiences, there were notable complaints about poor service and unresolved issues, leading to a divided perception of the business.
  • HT
    Heather Taylor
    Nov 17, 2025
    5.0
    Easily booked online and received fantastic customer service when I came in to pick up the car.
  • PP
    pinsolbaby pinsol
    Oct 22, 2025
    1.0
    When we picked up we were told we wouldn’t be charged an additional driver fee. We live at the same address, have the same last name, and the same insurance policy. We did not receive any rental agreement, and went on. When we returned, we were charged the additional driver fee. We called customer service and they said they would call us back to refund the fee. We still have not heard from them.
  • TF
    Todd Fordahl
    Oct 12, 2025
    4.0
    The car was great, the issue was getting it on time. There were a lot of reservations due to fall break. Enterprise should not over-book rentals, and the vehicles should be ready as promised.
  • EB
    Emily Byrd
    Oct 10, 2025
    5.0
    Both of the ladies that worked with us were wonderful under pressure! They exceeded there previous record of 41 reservations. 10/3/25 they had 53 reservations and found cars for everyone! We will definitely go to that location again in the future!
  • GE
    Gayle Edmiston
    Oct 7, 2025
    5.0
    Enterprise at both locations on Clinton Hwy in Knoxville Tennessee are well staffed and so customer friendly! Great experience! Will definitely use again and recommend to others!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Knoxville, TN?

Enterprise Rent-A-Car in Knoxville offers a wide range of vehicles, including cars, vans, luxury cars, and auto rentals to suit various needs.

What are the operating hours of Enterprise Rent-A-Car in Powell, Knoxville?

The Powell location is open Monday through Friday from 7:30 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.