AutoZone Auto Parts

4.3
423 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone S Chapman Hwy in Knoxville, TN is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Knoxville, TN or call us at (865) 577-0488.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
3315 S Chapman Hwy, Knoxville, TN
37920, United States

Hours

Reviews

4.3
423 reviews
5 stars
272
4 stars
74
3 stars
43
2 stars
9
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude or unhelpful experiences.

Knowledgeable Staff

Several reviews highlighted the staff's knowledge and ability to assist with automotive issues, although there were instances of staff lacking product knowledge.

Efficiency

Customers appreciated the quick service and efficiency in handling their needs, particularly with battery replacements and diagnostics.

Product Availability

Many customers noted that the store typically has the parts they need, but there were complaints about specific items being out of stock or not available.

Mixed Experiences

Overall experiences varied widely, with some customers expressing high satisfaction while others reported significant frustrations.
  • TM
    Theresa Mesce
    Nov 16, 2025
    5.0
    I drove 10 hours overnight to get to my nephew in the hospital in Knoxville. I was overtired, very stressed and my car indicated that I needed to add oil immediately. The service attendant Arnold went above and beyond to help me at Auto Zone! He helped me find the oil I needed for my car and he put the oil in for me. He then guided me on how to put the oil in on my long ride home and made sure I had a funnel. I was so appreciative for his extra kindness and thoroughness. I could not recommend Arnold or Knoxville Auto Zone more! Thank you Arnold!
  • DL
    D L (D. L)
    Nov 15, 2025
    1.0
    Watched an employee close the store 30 minutes early. 11/15/25
  • MO
    Madi Ortner
    Oct 27, 2025
    1.0
    I came with a dead car battery that needed replacing but they said they couldn’t because it was barely sprinkling outside. Luckily the Oreilly down the street didn’t have a problem and were able to help me.
  • SM
    SheDavia Martin
    Sep 19, 2025
    5.0
    JARED IS AMAZING. VERY KIND AND PATIENT AND FULL OF KNOWLEDGE:) VERY GREAT MAN!!!! 100/10 FOR JARED:)
  • JB
    Jackie Branch
    Sep 17, 2025
    5.0
    Very nice employees. Quick and efficient.

Frequently Asked Questions About AutoZone Auto Parts

What are the regular opening hours for AutoZone Auto Parts in Knoxville, TN?

AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup and same day delivery?

Yes, AutoZone Auto Parts offers both in-store pickup and same day delivery services for customer convenience.