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AutoZone Auto Parts

4.5
(271 reviews)

Business Details

5715 Western Ave, Knoxville, TN
37921, United States
(865) 558-0143
https://www.autozone.com/locations/tn/knoxville/5715-western-ave.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Western Ave in Knoxville, TN is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Knoxville, TN or call us at (865) 558-0143.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
5715 Western Ave, Knoxville, TN
37921, United States

Hours

Reviews

4.5
271 reviews
5 stars
191
4 stars
46
3 stars
18
2 stars
6
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and going above and beyond to assist with their needs.

Product Availability

Customers frequently noted that the store had the parts they needed in stock and were able to provide quick service.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences with specific employees and issues with returns.

Friendly Atmosphere

The store was described as having a friendly and welcoming environment, with staff who seemed to enjoy their work.
  • TM
    tabatha mullins
    5 days ago
    5.0
    This was the best. Thank you for all your help with my hose and all the laughs.
  • CP
    Chase Powell
    6 days ago
    5.0
    Jeff was super helpful,extremely knowledgeable,This guy was great! Highly recommend...
  • MO
    Mary Kate Olinger
    Feb 17, 2026
    2.0
    Had what I needed, but was very forceful and insistent that I buy stuff I did not need.
  • JA
    Julnar Accawi
    Feb 4, 2026
    5.0
    Very helpful in finding the parts I needed for my car.
  • CG
    Cosmic Gypsy
    Jan 26, 2026
    1.0
    I shop at Autozone on Western. I’ve never had a problem.returning anything cause I do go up there a lot till three times a week. Try to return a non-Fowler that was two in a pack. It was stapled together when I bought it. That car is no longer with us so I tried returning it to get something else also and the Dude says we can’t warranty that I said buddy it’s still sealed up once their warranty anyway I’ll never come up there again to any AutoZone I just do it for convenience. I got an account O’reillys and that’s where I’ll stay dumb people the rest the guys have never gave me a problem. Can’t remember the guy’s name, but I just left it on the counter and walked out. Shitty Customer Service because he didn’t know what to do. Was Warranty it was just a simple return, but it pissed me off Educate your employees. It was pretty obvious that somebody else had returned it because it was stapled together. Even showed up under my name and phone number and he still wouldn’t help me total shitty customer service

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours of AutoZone Auto Parts at 5715 Western Ave, Knoxville?

AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 9:00 AM to 8:00 PM.

Where is AutoZone Auto Parts located in Knoxville, TN?

It is located at 5715 Western Ave, Knoxville, TN 37921, USA.

Brand Certified Facts from AutoZone Auto Parts

AutoZone Auto Parts partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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