Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 5104 Clinton Hwy in Knoxville offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
236 reviews
5 stars
144
4 stars
49
3 stars
17
2 stars
6
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful and knowledgeable, while others are criticized for being rude or unhelpful.
Staff Knowledge
Several customers highlighted the expertise and helpfulness of specific employees, particularly in diagnosing car issues and providing recommendations.
Product Availability
Customers appreciated the store's wide selection of parts and the ability to order items not in stock.
Inconsistency
Experiences varied significantly, with some customers reporting excellent service while others faced long waits and poor assistance.
Overall Experience
While many customers expressed satisfaction with their visits, there were notable complaints about service quality and employee behavior.
- JBJack ByrdOct 8, 20252.0Too busy trying to tell what they can't do instead of finding a way to do something to take care of your needs.
- PCPamela CobainSep 28, 20255.0Helped me soon as I walked in the door.
- CMChase McDanielSep 26, 20255.0I'm new to learning how to maintain my car and Bunny was so amazing and super helpful. She was very patient with me learning. 10/10
- JBJames BryanSep 17, 20252.01 guy that works there that's been there for years is a very good employee, He's very knowledgeable , helpful and friendly, nobody else there is helpful, specially the guy that wears the Chevy hat, He doesn't even try to help You or do His job, He costs the store business, by actively doing nothing, and not even trying to do nothing, and He has no clue how to do His job
- MWMatt WilliamsSep 3, 20251.0Salesperson was very rude inconsiderate very disrespectful when I asked his name he would not tell me his name I told him I was going to call corporate and he would not give me his name I do not recommend this auto parts place to anyone there was no reason for salesperson to be so rude to me I told him if I was a bother to him I would take my business elsewhere he then said go ahead therefore I did I will never ever shop at this store ever again I also work for a company that buys thousands of dollars worth of product from this corporation I will exert every thing possible to get my company to not buy from advance Auto ever again
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of automotive products does Advance Auto Parts in Knoxville offer?
Advance Auto Parts in Knoxville offers automotive aftermarket products including car batteries, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits.
Does Advance Auto Parts provide free installation services?
Yes, at most locations including the Knoxville store, Advance Auto Parts offers free battery and windshield wiper installations with purchase. Exclusions may apply.
Can Advance Auto Parts test and recycle my car battery?
Yes, Advance Auto Parts offers free battery testing and will recycle your used battery for free, even if you did not purchase it from them. Exclusions may apply.
What are the store hours for Advance Auto Parts at 5104 Clinton Hwy, Knoxville?
The store is open Monday to Saturday from 7:30 AM to 8:00 PM and Sunday from 9:00 AM to 7:00 PM.
What payment options are accepted at Advance Auto Parts in Knoxville?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Advance Auto Parts offer curbside pickup?
Yes, Advance Auto Parts at 5104 Clinton Hwy provides curbside pickup service.
Are there nearby banks that customers can visit before or after shopping at Advance Auto Parts?
Yes, FirstBank and U.S. Bank are nearby, making it convenient for customers to handle banking needs along with their auto parts shopping.
What nearby places can customers visit for fitness activities near Advance Auto Parts?
Fitness 1440 Knoxville and Envizion 24/7 Fitness are nearby gyms where customers can work out before or after visiting Advance Auto Parts.
Are there convenient dining options near Advance Auto Parts in Knoxville?
Yes, nearby dining options include fast food restaurants such as Arby’s and Krystal, as well as Impact Nutrition smoothie and juice bar.
Can customers find other automotive services around Advance Auto Parts?
Yes, Joe Neubert Collision Center offers automotive repair services nearby, and Autos and More Inc. and Alpha Motors provide car dealership services close to Advance Auto Parts.