Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 2830 N Broadway St in Knoxville offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.3
393 reviews
5 stars
248
4 stars
75
3 stars
36
2 stars
12
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Michelle and Tristian.
Product Issues
Several reviews highlighted problems with incorrect parts being sold, including batteries and headlights, leading to customer dissatisfaction.
Mixed Experiences
While many customers reported positive experiences, there were notable complaints about rude service and unhelpful staff, indicating inconsistency in service quality.
Pricing Concerns
Some customers found the prices to be high compared to competitors, with mentions of overpriced parts.
- MSMelissa Starkey2 days ago1.0Really bad customer service. A guy with a beard and glasses told me he couldn’t honor my battery warranty bc my battery was just showing low voltage, asked me how long I had driven it which I had the car on for nearly 3 hours. Took it down the road to the other advance, they checked the battery and immediately told me it needed replaced and honored the warranty right then and there. The beard guy was also giving a customer before me a hard time as well, then was saying stuff about changing my battery bc of where the fuse box was located so I guess truly he was just lazy and didn’t want to change it.sounds like he needs to find a new job lol
- KLKathleen Lawhead2 days ago5.0Had to get some wipers replaced on my car this morning. I just can’t say enough about how great my experience was with your location on broadway. Two female employees went out of their way to help me and install the wipers. Great customer service all around. It’s so important these days . Thank you
- LBLisa BurnsDec 18, 20255.0Thank you Michelle for being very kind and nonjudgmental. My husband recently passed away and I wasn’t exactly sure how to check the oil or where to put oil. Michelle said she couldn’t do it for me but could definitely walk me thru the process. My oil light had come on on my way home from work tonight and I knew I would not be able to get to a place that could check and change my oil as late as it was but thanks to Michelle I won’t be nervous to drive in the morning and now I know how to check the oil level and where to put the oil. Thank you again Michelle, this world need more kind people like you!
- JEjames edingtonDec 13, 20255.0My experience with Braford was amazing. You guys are lucky to have him as an employee.
- AHAleia HambyNov 25, 20255.0I went here to have my battery tested. Michelle and her team sold me a new battery and put it in for me. I was in and out in less than 30 minutes. I will not shop any where else. Thank you.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What automotive products does Advance Auto Parts at 2830 N Broadway St in Knoxville offer?
Advance Auto Parts offers automotive aftermarket products including car batteries, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits.
Does Advance Auto Parts provide free installation services?
Yes, Advance Auto Parts offers free installation of batteries and windshield wipers with purchase. They also provide free battery testing and engine code scanning at most locations.
Can Advance Auto Parts recycle my used car battery and motor oil?
Yes, they offer free recycling services for used car batteries and motor oil. Exclusions may apply.
What payment options are accepted at Advance Auto Parts?
Advance Auto Parts accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
What are the store hours for Advance Auto Parts in Knoxville?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM, and on Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer curbside pickup?
Yes, Advance Auto Parts provides curbside pickup service for your convenience.
Are there any nearby fast-food restaurants where I can grab a meal before or after visiting Advance Auto Parts?
Yes, nearby fast-food restaurants include Burger King, KFC, Krystal, and Wendy's, making it convenient to enjoy a meal before or after your visit.
Where can I find banking services near Advance Auto Parts?
First Horizon Bank and First Tennessee Bank are nearby, providing easy access to ATM and banking services while visiting Advance Auto Parts.
Are there any automotive repair shops close to Advance Auto Parts?
Yes, Broadway Sound and Broadway Automotive, Inc. are nearby automotive repair shops where you can get service along with parts from Advance Auto Parts.
Does Advance Auto Parts offer any discounts for military members?
Advance Auto Parts offers a 10% military discount to active duty and veteran service members.