Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 4310 Chapman Hwy in Knoxville offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.4
245 reviews
5 stars
168
4 stars
44
3 stars
15
2 stars
8
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Ronda, Deven, and Austin providing exceptional service.
Mixed Experiences
While many reviews highlighted positive interactions, some customers reported negative experiences with certain employees, particularly regarding disrespectful behavior and lack of assistance.
Product Availability
Customers noted that the store generally has a good selection of parts and tools, although there were instances of receiving incorrect or defective items.
Store Environment
The store was frequently described as clean, well-stocked, and organized, contributing to a pleasant shopping experience.
Pricing
Several reviews mentioned competitive pricing, especially for batteries and parts, with some customers appreciating discounts for online orders.
- AKAmelia KeeseeOct 25, 20255.0Ronda was amazing! Helped me with a battery issue and explained what to look for. She was happy to answer my questions! I live across town but would drive back to that location to have her assist me again!
- RSRegenia ShepherdOct 13, 20255.0I didn't get his name but the gentleman who helped me yesterday was wonderful. I stopped in to buy a battery as I had to have my truck jump started Saturday. He tested the battery and said it was still good. He did clean the terminals to make sure it wasn't a contact issue and also installed new wiper blades for me. Great service.
- JJJadeOct 10, 20252.0If you’re a female customer shopping with your boyfriend or husband, don’t expect the younger male employee to even talk to you, even if it is your car, you know what you’re looking for, and you know what the issue is with your vehicle. The guy that was assisting my boyfriend and I made numerous snarky remarks over windshield wipers while talking over and ignoring me. My boyfriend was installing them correctly and knew there was an issue with the adapter on one of my wipers, and the employee made a rude statement about how he “understands that he’s (my partner) trying to impress your girlfriend” all before realizing we were correct about the issue with the adapter and we were in fact installing it right. It wasn’t until the manager, who was a woman, showed up and actually helped us with our issue. Maybe this is a bit of a stretch and nitpicky, but he even referred to my car as a Subaru, the car with a massive Toyota logo on the front of the vehicle. If it wasn’t for the genuine manager who helped me with my wipers, I would have rated one star due to the blatant disrespect from the younger male employee. Nobody likes a know-it-all, especially when you can’t even differentiate between a Subaru and a Toyota.
- MSMichael ScottOct 4, 20251.0So apparently I have to have my id now to pick up an order? That's new. I have never done that in the 8 (I think, maybe 7) years I have been placing orders with Advance. And even though it has always said id, and for the first few orders I did show it, they've never really wanted it, until now. I showed him my email though and he seemed to calm down about it. Idk why it changes though when it has my middle name on the app, and my first name on the pickup screen. Something to do with my card. Idk
- CTChad ToddSep 22, 20255.0They take care of me
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of automotive products does Advance Auto Parts in Knoxville offer?
They stock new parts and accessories including batteries, oil filters, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits for all makes and models.
Does Advance Auto Parts in Knoxville offer battery installation services?
Yes, they offer free battery installation with purchase and will also recycle and test your battery for free at most locations.
Can I have my windshield wipers installed if I purchase them at this store?
Yes, Advance Auto Parts will install your windshield wipers for free with purchase. Exclusions may apply.
Does the store provide engine code scanning services?
Yes, team members can scan your engine codes for free. Exclusions may apply.
What are the store hours for Advance Auto Parts at 4310 Chapman Hwy?
They are open Monday through Saturday from 7:30 AM to 8:00 PM and Sunday from 9:00 AM to 7:00 PM.
Is curbside pickup available at this Advance Auto Parts location?
Yes, curbside pickup service is available.
Which payment methods are accepted at Advance Auto Parts on Chapman Highway?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any nearby dining options close to Advance Auto Parts at 4310 Chapman Hwy?
Yes, nearby dining options include Captain D's seafood restaurant, Subway sandwich shop, KFC, Papa Murphy's Take 'N' Bake Pizza, Szechuan Garden Chinese restaurant, and Buddy's Bar-B-Q.
If I'm visiting Advance Auto Parts, what other nearby services might be useful?
Nearby services include UPS Access Point for shipping, Volunteer Eyecare optometrist, South Knox Family Care pharmacy, and Elder's Ace Hardware for home and garden needs.
Where can I buy gas or convenience items near Advance Auto Parts at Chapman Hwy?
Nearby gas stations and convenience stores include MAPCO, Shell, and Delta Express, which also offer automotive-related products.