Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 4839 N Broadway St in Knoxville offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
187 reviews
5 stars
118
4 stars
33
3 stars
8
2 stars
6
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised helpful and friendly employees, others reported rude service and lack of knowledge.
Product Availability
Customers frequently noted issues with stock levels and incorrect online inventory, leading to frustration.
Pricing
Prices are generally considered fair, but some customers found them higher than competitors.
Management Issues
Several reviews highlighted poor management practices, including inadequate employee training and poor communication regarding store policies.
Installation Assistance
Many customers appreciated the assistance with installations, particularly for batteries and wipers, enhancing their overall experience.
- HHHDave_7Sep 15, 20255.0Always friendly and helpful. Always have the parts and fluids I need at a fair price.
- TMTom MartinSep 13, 20251.0Advance employee standing at the entrance, holding the door open, and smoking his cigarette. Might as well be standing in the middle of the store smoking. Seems management needs to take charge.
- ABAlina ButaAug 26, 20253.0Came in here for a big project i have going on with my car. I needed like 10 items and not one employee asked if i needed help. Not a big deal but i noticed out of all the 4 or 5 employees only one was actually working, helping customers, and answering the phone. Poor guy has to work extra since his coworkers don’t want to lift a finger. He also seemed relatively new, didn’t seem too experienced. Very unfortunate that the veteran employees make the newbies do all the work while they sit around. Just sad.
- JLJim LongAug 3, 20252.0Need to change online hours to reflect actual store hours. I say everyone waiting in the parking lot is thinking the same. Very poor business organization on basic level it wasting ppls time. With hours on a Sunday stating 8 Am when it actually opens at 9. This is poor upper management communication.
- CWCharles WilsonJul 12, 20255.0Young man behind counter was very helpful.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts in Knoxville offer for car batteries?
They offer free battery installation with purchase, free battery testing, and free battery recycling.
Can I recycle used motor oil at this location?
Yes, Advance Auto Parts at 4839 N Broadway St recycles used motor oil for free, with some exclusions.
Does Advance Auto Parts provide installation services for windshield wipers?
Yes, they install windshield wipers for free with purchase, subject to exclusions.
What are the payment options available at Advance Auto Parts in Knoxville?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What are the store hours for Advance Auto Parts at 4839 N Broadway St?
The store is open Monday to Saturday from 7:30 AM to 8:00 PM and Sunday from 8:00 AM to 7:00 PM.
Is curbside pickup available at this Advance Auto Parts location?
Yes, curbside pickup service is available.
Are there any nearby dining options around Advance Auto Parts in Knoxville?
Yes, nearby restaurants include Panda Express, Long John Silver's, Arby's, Ruby Tuesday, Chipotle Mexican Grill, Taco Bell, and Denny's.
What nearby services can customers utilize near Advance Auto Parts on N Broadway St?
Customers can access services such as UPS Access Point for shipping, multiple mobile phone stores like AT&T North Broadway and U.S. Cellular, and a gym at Planet Fitness - Knoxville (Broadway St.).
Are there any nearby spots for coffee or snacks near Advance Auto Parts?
Yes, customers can visit Dunkin', Krispy Kreme, and Smoothie King for coffee, donuts, or smoothies.
Does the Advance Auto Parts store at 4839 N Broadway St offer any discounts?
They offer a 10% military discount for active duty and veteran service members.