Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 10702 Kingston Pike in Knoxville offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.4
284 reviews
5 stars
192
4 stars
53
3 stars
19
2 stars4
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and willingness to go above and beyond to assist.
Mixed Experiences
While some customers had excellent experiences, others reported rude service and issues with specific employees.
Product Quality Issues
Several reviews mentioned dissatisfaction with the quality of products, particularly batteries, and issues with warranty claims.
Store Management
Positive feedback highlighted effective management and staff training, contributing to a generally good customer experience.
- HNHarry NeelyDec 31, 20254.0If this is the advance auto parts with a young man named Grayson I have to give him the highest in customer service and say all employees should follow his example. Came in and all were good but he exceeded my needs as someone that is out of town and had to travel 8 hours back home on a hope and a prayer. The second advanced auto that showed me where I want to come and spend my money.
- WWWill WheatonNov 6, 20255.0Matt was amazing. This guy knows his stuff. Pleasant to work with.
- TDTina DavisOct 27, 20255.0So thankful for Mick. My daughter had issues with her battery and I was 4 hours away on business, she was so upset and when she went into the store he was quick to calm her down and get her taken care of and back on the road! We really appreciate the great service!! Thank you Mick!
- JCjerry cashOct 27, 20255.0I just have to say wow Mick is truly one of a kind came out put wipers on my car in the rain and seemed happy about it very genuine hard to get this kind of service Thanks Mick
- CMCaylor MillerOct 24, 20255.0I had such a great experience at Advanced Auto Parts thanks to the manager, Michael! I was having trouble with my headlight, and he went above and beyond to come outside and help me fix it. He was so friendly, knowledgeable, and patient — truly the kind of customer service you don’t see often anymore. I’ll definitely be coming back here for any future car needs. Thank you, Michael!
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
Can Advance Auto Parts install my new car battery?
Yes, Advance Auto Parts offers free battery installation with the purchase of a new battery.
Does Advance Auto Parts recycle used motor oil and batteries?
Yes, the store recycles used motor oil and batteries for free, with some exclusions applying.
Can I get my car's engine codes scanned at Advance Auto Parts?
Yes, team members will scan engine codes for free to help diagnose your vehicle's issues.
Are there free installations for windshield wipers at Advance Auto Parts?
Yes, the store offers free windshield wiper installation with purchase, excluding some exceptions.
What brands of auto parts does the Knoxville Advance Auto Parts store carry?
They carry leading brands including FRAM, Carquest, DieHard®, Valvoline, Bosch, and Trico.
What are the store hours for Advance Auto Parts at 10702 Kingston Pike?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM and Sunday from 9:00 AM to 7:00 PM.
What payment methods are accepted at this Advance Auto Parts location?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Advance Auto Parts offer curbside pickup for online orders?
Yes, curbside pickup is available for customers ordering online.
Are there any nearby fast food restaurants where I can grab a meal before or after visiting Advance Auto Parts?
Yes, Sonic Drive-In is located nearby and is a convenient option for fast food before or after your visit.
What nearby services can help with package shipping or receiving when visiting Advance Auto Parts?
There are multiple UPS Access Point locations close by for convenient package shipping and receiving.
Can customers find other automotive parts stores near Advance Auto Parts at 10702 Kingston Pike?
Yes, AutoZone is a nearby automotive parts and repair store, offering an alternative for your auto needs.