Express Oil Change & Tire Engineers

4.8
519 reviews

About

Oil Change Service StationTire ShopAuto Repair ShopBrake ShopAuto Air Conditioning ServiceCar Inspection Station
Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United States with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. Come visit us at an Express Oil Change location in Kingsport today.

Location

Express Oil Change & Tire Engineers
3855 Fort Henry Dr, Kingsport, TN
37663, United States

Hours

Reviews

4.8
519 reviews
5 stars
465
4 stars
27
3 stars
4
2 stars
3
1 star
20

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the thoroughness, professionalism, and efficiency of the service provided by the technicians.

Customer Experience

Many reviews highlighted friendly and helpful staff, contributing to a positive overall customer experience.

Communication Issues

Several customers reported poor communication regarding service updates and pricing, leading to frustration and dissatisfaction.

Pricing Concerns

Some customers expressed concerns about high prices and unexpected charges, particularly regarding brake services.

Timeliness

While many customers appreciated quick service, others experienced long wait times, leading to disappointment.
  • PW
    Phillip Wyrick
    Nov 13, 2025
    5.0
    I've had to replace three sets of brakes this year. Express has done a great job on all of them. Hard workers with good communication. Reasonable pricing.
  • TB
    Tammy Blevins
    Nov 5, 2025
    5.0
    Great service and friendly.
  • EW
    Edward Walker
    Oct 24, 2025
    5.0
    I was on my way home from a trip to Texas. My car said it required an oil change. Google found this spot for me that was not far from my route home. I quickly was checked in, waited for my turn into the bay, and they quickly changed the oil. They only did an oil change. They didn't try to upsell me. They didn't recommend different repairs either. They also offer a veteran's discount.
  • DF
    Derek Fisher
    Oct 17, 2025
    1.0
    I made an 1130am (earliest available today) appointment to get my brakes replaced because this location is near my home. I was called before my morning of to be asked if I could drop my vehicle and get a ride home instead of waiting on my repair (stated in my appointment scheduling) because they accidentally triple booked the time slot. About 1:25pm I finally received a call stating that they had looked at my nissan rogue, and that all 4 tires needed new brake pads, which would be just shy of $800 pre-tax. While this was very high compared to other local pricing, I needed my brakes changed out, they said it was already on the lift, and promised (again) that it would be done today. My wife had scheduled my birthday dinner today at 5pm, and at 4:08pm, I called before we left for the night to see if it was possible to stop in and pay ahead of time, and then just pick it up after they were closed. I was told no, that they did not want to take a chance on under charging what I was was already quoted, but that they were on the test drive with my vehicle, so it should be done in just a few minutes, and that they would call me to verify it was complete and let me know if they had to add anything to the price. It is now 2.5 hours later, they are closed, I have heard nothing from them, and I still do not have my vehicle. The absurdity of agreeing to pay excessively over market value for convenience/time-savings and then pick this location that couldn't get brakes changed in a 6.5 hour window with an appointment. I will never use this location again, and I would not reccomend anyone else taking that chance either.
  • KG
    Kim Grieb
    Oct 10, 2025
    5.0
    We recently moved to the area. I’m so thankful my son-in-law directed us to try them. They have been amazing. They are efficient, thorough, and very professional. I am remiss in getting the name of our technician on my first trip, however he was great. Shout out to Bryan on our second visit. We will continue to use their services as long as they continue to provide great customer service.

Frequently Asked Questions About Express Oil Change & Tire Engineers

What types of automotive services does Express Oil Change & Tire Engineers in Kingsport offer?

They offer a wide range of services including oil changes, tire services, wheel alignment, brakes, suspension, battery replacement, windshield services, and vehicle maintenance checks.

What are the operating hours of Express Oil Change & Tire Engineers in Kingsport?

They are open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays.