Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 4118 Fort Henry Dr in Kingsport offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
282 reviews
5 stars
156
4 stars
67
3 stars
35
2 stars
7
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for rudeness and unprofessional behavior.
Product Availability
Customers frequently mention issues with stock availability, including instances of receiving incorrect or missing items.
Pricing
Prices are noted as being higher than competitors, although some customers appreciate the quality of parts.
Store Environment
The cleanliness of the store and equipment, such as the debit card reader, has been called into question by some customers.
Staff Knowledge
While many reviews highlight knowledgeable staff, there are complaints about a lack of expertise among some employees.
- TJThe Bee Man JayOct 16, 20255.0Good service and prices
- DRDylan RinesAug 25, 20251.0Worst experience i have ever had in my life. Friday night on August 22 I walk to the register to check out and the manager or assistant manager whatever he is hes literally throwing a temper tantrum like he needs his diaper changed and mommy isn't there to do it. He's cussing the entire time because his computer won't work and then keeps throwing the phone at the computer. By the time I go to leave and then go back in and tell him this is the worst service ive ever had in my life i wont be buying anything from there anymore then I ask for his boss name and he puts his hands on me jerks me up by my shirt and pushes me out the door then his little buddy that was working with him hurrys up and shuts the door back. We both call the police and they dont do anything they said oh theres nothing we can do theres no cameras. Really? No cameras right at the front door where it happen at thats a joke just like the people that work there is this how you treat your customers what a disgrace this guy is he makes the whole store look bad. Who ever the owner is of this store I want you to contact me immediately I have never in my life been treated this way at any other store. I would be embarrassed to have that guy work for me much less put my trust in him to deal with customers this guy should be fired immediately
- CHCody HubbardAug 11, 20255.0John is the only reason my camero was efficiently diagnosed. Seems the workers are just as advanced as the store. Highly recommend
- SBStephanie BolinJul 28, 20253.0Expensive but straight
- VCVicki CookJul 19, 20251.0Husband just went into this store and saw a sign with a sales tag on it. He grabbed 4 cans took to counter and they gave a high total. He told them about the sign and went over to it. They said oh that's not for this item. And told my husband they didn't like his attitude and to get out of his store. Apparently it was the assistant manager Jeremiah Johnson. Clearly you see the cans above the 2 for $10. 4118 Fort Henry Dr in Kingsport
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What products does Advance Auto Parts in Kingsport offer?
They offer automotive aftermarket products including car batteries, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits.
Does Advance Auto Parts install batteries and windshield wipers?
Yes, they offer free installation of batteries and windshield wipers with purchase, although exclusions may apply.
Can I recycle my used motor oil and batteries at this location?
Yes, Advance Auto Parts recycles used motor oil and batteries for free, though exclusions may apply.
Are there any discounts available for military personnel at Advance Auto Parts?
Yes, they offer a 10% military discount for active duty and veteran service members.
What are the store hours for Advance Auto Parts at 4118 Fort Henry Dr?
They are open Monday through Saturday from 7:30 AM to 8:00 PM, and on Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer curbside pickup services?
Yes, the store provides curbside pickup for customer convenience.
What payment methods does Advance Auto Parts in Kingsport accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is there accessible parking and entrance for customers with disabilities at this location?
Yes, the store has free wheelchair accessible parking and an accessible entrance.
What nearby places can I visit when shopping at Advance Auto Parts in Kingsport?
Nearby, you can visit The UPS Store 4603 for printing and packing supplies, CVS Pharmacy for health-related needs, and Little Caesars Pizza for a quick meal.
Are there ATM services near Advance Auto Parts for convenient cash access?
Yes, LibertyX Bitcoin ATM, The Exchange Network ATM, and Knoxville TVA Employees Credit Union ATM are close by for your cash and currency exchange needs.
What other automotive or related services are available near Advance Auto Parts in Kingsport?
Nearby services include TriCities Electric for electrical and plumbing work, Verizon for mobile phone needs, and Marathon Gas and BP gas stations for fuel.