Business Details
About
Auto Repair ShopAuto Air Conditioning ServiceBrake Shop
Ponder Auto Repair provides general auto repair service including computer diagnostic, brakes, auto a/c and heating, transmissions, engine repairs, clutch repair and more in the Johnson City, TN area.
Location
Hours
Reviews
4.2
295 reviews
5 stars
209
4 stars
22
3 stars
10
2 stars
9
1 star
45
- NKNikki M. KyteJul 25, 20255.0Great customer service, and great work on the car.
- BPBriana PritchardJul 3, 20251.0I have used ponder auto for over a year now for issues with my vehicle. At least 5 different times I’ve had it in their shop. The last time I had an alternator replaced but when I got it back my key fobs weren’t working they convinced me it was nothing they did and was an issue that ford would have to fix. I spent money trying to get the keys reprogrammed elsewhere. Yesterday the check charging system light came back on and when the battery was tested it showed it wasn’t charging, we assumed something happened to the alternator. I called ponder auto and explained what happened ans they assured me it was under warranty so parts and labor are covered, wonderful because I didn’t have the money this go around to fix the car. I get a call later that the car is ready and the total is 592. Not five dollars but FIVE HUNDRED AND NINTY TWO. When I asked why they said the alternator was fine but the belt was shredded so they got a new assembly and put it on. No one called and asked me about that, I never approved it and made it clear I didn’t have the money when I called. They did drop it down to almost 400 300 of which is labor alone. I could have had my friend put that part on but instead I was blindsided and forced to pay for something I never agreed to. Be careful working with them.
- YEYuliya EastmanJun 29, 20255.0Amazing place. Reliable and very knowledgeable people. Highly recommended this place.
- SLSue LockettJun 25, 20255.0Brian Ponder can work on our Mercedes and fix anything that comes up quickly and at a good v price. thank you Ponders Auto
- CCChris CantrellFeb 24, 20255.0I need to sell a vehicle, but there was a slight leak of fluid under the transmission. Brian Ponder came by my house to see if it was ok to drive it to his shop, and it was. When I asked if I could thank him for driving to my house by paying for his lunch, he said no and that he just enjoys helping people out with their cars. Really nice, standup guy!
Frequently Asked Questions About Ponder Auto Repair
What services does Ponder Auto Repair provide?
Ponder Auto Repair offers general auto repair services including computer diagnostics, brakes, auto A/C and heating, transmissions, engine repairs, clutch repair, and more.
Where is Ponder Auto Repair located?
Ponder Auto Repair is located at 915 W Market St, Johnson City, TN 37604, USA.
What are the business hours for Ponder Auto Repair?
The shop is open Monday through Friday from 7:30 AM to 5:30 PM and closed on weekends.
Which payment methods does Ponder Auto Repair accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is Ponder Auto Repair affiliated with any automotive organizations?
Yes, it is a NAPA Auto Care Center, ASE Blue Seal Of Excellence Shop, O'Reilly Technet Service Center, and a member of the BBB.
How can I contact Ponder Auto Repair for service inquiries?
You can call them at +1 423-928-3849 or email brian@ponderautorepair.com.
Does Ponder Auto Repair offer fleet service and repair?
Yes, fleet service and repair is one of the services they provide.
Are there any gas stations near Ponder Auto Repair where I can fuel up?
Yes, nearby gas stations include Circle A Convenient Mart and Marathon Gas, which are convenient for refueling before or after your auto service visit.
Where can I find automotive parts near Ponder Auto Repair?
Advance Auto Parts is located nearby, offering automotive parts and accessories to support your vehicle maintenance needs.
What nearby dining options are available around Ponder Auto Repair?
Nearby restaurants include Blue Sphinx (Middle Eastern cuisine), Horseshoe Restaurant (bar and grill), Burger King (fast food), and Hibachi Express (Japanese and Chinese cuisine), perfect for grabbing a meal while your vehicle is serviced.