Free Service Tire & Auto Centers

4.7
720 reviews

About

Tire Shop
Visit Free Service Tire & Auto Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Free Service Tire & Auto Centers
2691 Boones Creek Rd, Johnson City, TN
37615, United States

Hours

Reviews

4.7
720 reviews
5 stars
647
4 stars
17
3 stars
10
2 stars
10
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendliness, professionalism, and willingness to help, particularly highlighting individuals like Justin and Damien.

Service Quality

Overall, customers reported a mix of positive experiences with timely and effective service, although some noted issues with upselling and diagnostic accuracy.

Appointment Management

Several reviews indicated frustration with appointment scheduling and honoring set times, leading to longer wait times than expected.

Pricing Concerns

There were multiple complaints about perceived overcharging and discrepancies between quoted and final prices, leading to dissatisfaction among some customers.

Technical Competence

While many customers appreciated the technical knowledge of the staff, there were instances of dissatisfaction regarding diagnostics and repair accuracy.
  • XC
    Xander Conrad
    2 days ago
    5.0
    Real good, got my tires done here.
  • SB
    Sam Boone
    3 days ago
    1.0
    I have been here several times before in the past few years. I don't know what has happened to this place, but I would not recommend it or go anywhere near there again.
  • BB
    Brenda Barnicki
    4 days ago
    1.0
    Friendly guy running the shop solo, but 1 hr 15 min for an oil change (WITH an appointment) and deceptive business practices at corporate level. Details: not sure why others have better experience here, but the few times I've come have all been unsatisfactory. This time, I got a mailer for $20 off an oil change. Past times have been surprisingly high prices and long waits so I didy research first this time. Called the number and was redirected to a call center. She quoted $79 for oil change ("Good news, there's a $20 discount now"). Ok I say, can I make an appointment? My day is super busy today and I have to wait while they do the work, so what is the slowest time at the shop so my wait will be shortest? She says 7:30am, first appointment of the day. So I get there just before 7:30. There is only one guy doing everything and he says he can't start on any cars until the morning meeting is finished or he'll get fired. He does work on my car first, but doesn't finish until about 8:30. The bill isn't $79, but $126 with no extra services. "The quoted price doesn't include our extra charge for shop supplies and the $20 isn't a discount but a manufacturer rebate (15 min more in the shop inputting all the details for the rebate and now I wait 8 weeks supposedly). To reiterate, the deceptive price quote was from the corporate call center, not the local shop and my 1 hour 15 min wait for an oil change with an appointment was surely not the fault of the guy trying to run the shop all by himself.
  • PG
    Paula Godwin
    Oct 24, 2025
    1.0
    Made an appointment for 10am for a tire rotation but then told I have I wait an extra hour because of another job they had started. I have another appointment to get to after. Need to honor those who made appointments first 😡😡😡
  • BD
    Big D
    Sep 26, 2025
    1.0
    So the experience I had with an employee of this place...same employee too, I was in an adjacent lot and needed a jump start. I was late for court and the gentleman said he would jump me off. I come back and he makes up something he has to do and that he can't do it. That's fine I found someone else to jump me off, well a couple months later my battery goes out again. I walk over it's like 7 this morning and I'm asking people for a jump and he again is unfriendly and responds, weren't you the one bothering me before for a jump? Thanks for reminding me about you lying to my face, being unfriendly and professional. I'm going to make sure others know about how you are a real piece of work. Your boss is going to know because you were wearing the uniform when you behaved this way. I hope this helps others out3

Frequently Asked Questions About Free Service Tire & Auto Centers

What automotive services does Free Service Tire & Auto Centers offer?

Free Service Tire & Auto Centers provides comprehensive auto maintenance and repair services including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services.

Which tire brands are available at Free Service Tire & Auto Centers?

They specialize in tire changes with top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.