Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone West Market Street in Johnson City, TN is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Johnson City, TN or call us at (423) 929-1177.
Unfortunately, my experience at AutoZone was very frustrating. The young employee who helped me had a very negative “can’t” attitude and seemed more interested in arguing than helping. When I tried to explain the situation, he became visibly irritated, sighing and acting annoyed that the conversation wasn’t going his way.
Customer service should involve listening and attempting to help the customer, not debating with them or showing frustration. This interaction left a very poor impression.
The only reason I even gave a 3 is because although the manager was not helpful in this situation, he at least was polite when I dealt with him due to them needing a manager to override the transaction.
WC
Weston Castle
Mar 22, 2026
1.0
So, appears they can take your money any time and any day of the week. I went to the store at 9:10ish am, on 3/22/26 (Sunday). I had bought a warranty replacement part yesterday, and was simply looking to be refunded for the warranty. The young man (Red shirt told me they don’t do returns on Sunday. I laughed.😅. I thought right. Turns out , he was serious. Said the could swap it, but not refund it. Which I know for a fact is bull, as I was a Gray shirt for 10yrs. I said ok, I guess, I’ll just take it to another one. They will do it. (maybe, just not certain anymore ). Seems like the culture of going the extra mile, and customer service is just a slogan anymore. As customers had to jump thru hoops , stupidly, bc managers don’t wanna do their jobs correctly, and cooperate just keeps wanting more and more for less.
AD
Alistair Dutton
Feb 4, 2026
5.0
Absolutely great service and amazing staff
HF
HopeWell Farm
Jan 9, 2026
5.0
Not my regular store. Popped a worm gear clamp on lower radiator hose and needed a proper 16psi radiator cap. Good folks here.
DW
Doc W.
Nov 11, 2025
5.0
Just left the other JC autozone, where the manager, Brian, couldn't figure out a way to process a parts return. Couldn't look it up with order number, said there was no other way, etc. Hunter, at this store, managed to take care of me with nothing more than my phone #. Amazing.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours for AutoZone Auto Parts in Johnson City, TN?
AutoZone West Market Street in Johnson City is open from 7:30 AM to 9:00 PM Monday through Friday, 7:30 AM to 8:00 PM on Saturdays, and 9:00 AM to 8:00 PM on Sundays.
Does AutoZone at 1017 W Market St offer in-store pickup and same-day delivery services?
Yes, this AutoZone location provides both in-store pickup and same-day delivery services for customer convenience.
What types of products can I find at AutoZone Auto Parts in Johnson City?
You can purchase auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts at this store.
What brands of automotive parts are available at AutoZone West Market Street?
Brands carried include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Is there a way to contact AutoZone in Johnson City for customer service?
Yes, you can reach their customer service at (423) 929-1177 or via email at customer.service@autozone.com.
What is the address and location details for AutoZone Auto Parts in Johnson City?
The store is located at 1017 W Market St, Johnson City, TN 37604, United States.
Are there any dining options near AutoZone Johnson City where customers can eat before or after shopping?
Yes, nearby dining options include Mutz n Bunz hot dog restaurant, Buc Deli Drive-Thru, Attilio's Mediterranean, Greek, and Italian restaurant, and Krispy Kreme café.
What automotive repair and service businesses are located near AutoZone on West Market St?
Nearby automotive services include East Tennessee Transmissions, Larry's Tire Center, Meineke Car Care Center, Scott's Engines 2 Mufflers Auto Repair, and Auto Glass Service.
If I need to handle financial services nearby, which places are close to AutoZone Johnson City?
Nearby financial service options include Security Finance, World Finance, Advance Financial, Beacon Financial Credit Union, and Western Union for money transfers.
Are there places near AutoZone Johnson City where I can take care of personal grooming or phone services?
Yes, you can visit Another City Barber Shop or H and L barber shop for grooming, and Boost Mobile by Premier Wireless JC Market St for mobile phone services.
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