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Robinson Toyota

4.6
(1739 reviews)

Business Details

1453 Vann Drive, Jackson, TN
38305, United States
(731) 668-1234
https://www.robinsontoyota.com/

About

Toyota DealerCar DealerTruck DealerUsed Car DealerUsed Truck DealerCar Leasing ServiceCar Finance and Loan Company
Robinson Toyota is here to serve West Tennessee Toyota fans in search of their next new or pre-owned vehicle! Our award-winning, family-owned and -operated Toyota dealership in Jackson, TN, has a car lot full of great vehicles at competitive prices. From fleet sales to the latest Toyota vehicles to reliable used cars for sale, we have it all. Plus, we’ve been serving the community with exceptional auto service and car repairs you can trust. Come meet us today and let us know how we can help you!

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Robinson Toyota
1453 Vann Drive, Jackson, TN
38305, United States

Hours

Reviews

4.6
1,739 reviews
5 stars
1,478
4 stars
112
3 stars
30
2 stars
31
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and knowledgeable, with specific mentions of individual employees who provided exceptional service.

Sales Experience

While some customers had positive experiences with the sales team, others reported feeling pressured or misled during the purchasing process, particularly regarding vehicle conditions and promised items.

Service Department

The service department received high marks for efficiency and thoroughness, with several customers noting excellent communication and transparency during service appointments.

Communication Issues

Several reviews highlighted problems with communication, particularly regarding follow-ups and responses to inquiries after the sale, leading to frustration for some customers.

Mixed Vehicle Quality

There were complaints about the quality of used vehicles sold, with some customers experiencing significant issues shortly after purchase, raising concerns about the dealership's inspection processes.
  • JB
    Jeffery Bond
    4 days ago
    1.0
    Bought a 2018 Nissan Frontier with 52000 miles on it November 19th of 2025. I travel A LOT and needed something DEPENDABLE and since November I've had to put 2 gallons of antifreeze in it. They were good about bringing it in a checking on it but we're unable to find the problem and referred me to Chuck Hutton Nissan since they are more familiar with the Frontiers. I have an appointment for Wednesday 3-4-2026 to see if they can figure out where it's going. I asked about being put into something else even if it raises my payment by no more than $100.00 per month. They said if I have like $8000.00 to $10.000.00 to put down. I don't have money like that and I'm HOPEFUL that they will make it right. Because right now I am NOT a satisfied customer. Will post a follow up thank you for great customer service if they do. From what I've heard they DO go ABOVE AND BEYOND to make things right. I'm hopeful that statement is TRUE.
  • LC
    lizet cadena
    Feb 14, 2026
    5.0
    Excellent service from Toyota Robinson. Incredibly happy with our purchase. Very efficient. 10/10
  • BA
    Blake Adams
    Feb 9, 2026
    5.0
    Awesome people and place to buy a vehicle! If you’re looking for a place that will take care of you, Robinson Toyota is the place. They actually get you financed while looking out for your own good. Thank you Mr. Mark and sales team for my wife’s vehicle! (AAAAA+)
  • HB
    Hunter Bennett
    Feb 8, 2026
    5.0
    Good group of people! Always honest and respectful, I would highly recommend buying from this dealership. Cody was a great salesman and Hunter Pope is a great finance manager. They got my payments and warranties exactly where I wanted them to be!
  • AJ
    Asia Johnson
    Feb 6, 2026
    1.0
    I had a terrible experience with the Toyota rental car service, specifically with an employee named Nathan. His behavior felt discriminatory, particularly toward Black customers, especially Black men. He made the rental process unnecessarily difficult and seemed to make up rules as he went, changing expectations without explanation. He also referenced tracking the vehicle’s location in a way that felt intimidating and threatening rather than professional. The overall interaction was uncomfortable and uncalled for. I was originally planning to purchase a vehicle from this dealership, but after this experience, I changed my mind immediately. Customer treatment matters, and this location failed badly.

Frequently Asked Questions About Robinson Toyota

Where is Robinson Toyota located?

Robinson Toyota is located at 1453 Vann Drive, Jackson, TN 38305, USA.

What are the operating hours of Robinson Toyota?

Robinson Toyota is open Monday through Saturday from 8:30 AM to 6:00 PM and closed on Sundays.

Brand Certified Facts from Robinson Toyota

Robinson Toyota partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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