Business Details
About
Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Jackson, TN!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
1,965 reviews
5 stars
922
4 stars
492
3 stars
269
2 stars
92
1 star
190
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the restrooms and overall store, although some reported issues with dirty showers and laundry facilities.
Customer Service
Feedback on customer service was mixed; while some employees received high praise for their friendliness and helpfulness, others were described as rude and unprofessional.
Long Waits
Numerous reviews highlighted long wait times for showers and service, with some customers waiting over two hours.
Staffing Issues
Several reviews pointed out that the location is often understaffed, leading to poor service and long lines.
Food Quality
While some customers enjoyed the food options, others reported dissatisfaction with the quality and service at the food outlets.
- MPMelody PoorDec 13, 20255.0Shout out to Nicholas. He gave great customer service yesterday evening! Store & bathrooms were clean & well stocked. Highly recommend!
- MKMilena KontaDec 12, 20251.0Lady was cleaning bathroom and she came to make coffee and she didn’t change gloves with the same gloves that she is cleaning bathroom she took a filter and started to make coffee That’s dangerous and disgusting
- VZVadym ZhukDec 10, 20251.0Recently, I visited a Pilot gas station and bought a coffee. When I approached the counter, the dark-skinned cashier, instead of providing courteous service, waved me off and said I could take the coffee for free. When I thanked him, he responded that I should have said “appreciated.” This behavior was very disrespectful, especially considering that I had spent a significant amount of money there. I believe that customers deserve respect and professional service. I hope that such incidents won’t happen again in the future.
- CPChris PrimeauxNov 29, 20255.0I'm a local from Jackson that does a lot of long distance (auto) highway driving, and this is in contention for the best gas station in town. Certainly the best off I-40. It's always competitive for lowest gas prices in town, and if you're on the app, you get an extra 10 cents off from that. The store's selection is fine. I've seen better in really, really big Pilots, but it's up to standard with other P/FJ locations around the South. Restrooms, again, are up to standard. Service is well above the national average from my experiences here. The only fault I can give it is that Denny's is such a lame restaurant to have in a gas station. Luckily, this exit has some fantastic fast food choices on the south side of the Interstate. Even if I didn't live in the Jackson area, this genuinely would be a Pilot I'd plan to stop at between Nashville and Memphis.
- RTRicardo TamayoNov 16, 20251.0This location has very unorganized management. How is it possible that they are assigning showers they don't even have available and making drivers wait. We left once we waited for our already assigned shower for 30 minutes. That is plus the hour and half we had waited to get it assigned in the first place.
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services does Pilot Travel Center in Jackson, TN offer?
The Pilot Travel Center in Jackson, TN offers gas, diesel, DEF, high-speed pumps, Wi-Fi, overnight parking, showers, fresh food, snacks, drinks, and coffee.
Is the Pilot Travel Center in Jackson, TN open 24 hours?
Yes, the Jackson, TN location is open 24 hours every day, including holidays with regular hours.
Are showers available at this Pilot Travel Center location?
Showers are available at some locations; for availability and pricing, please use the store locator tool or contact the store directly.
Can anyone purchase a shower at this location?
Yes, anyone can purchase a shower at Pilot Travel Center locations.
Does this location offer overnight parking?
Yes, overnight parking is offered. For specific rules and availability, please contact the store directly.
What payment methods are accepted at Pilot Travel Center Jackson?
They accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, and Google Pay.
Are there electric vehicle charging stations available at this location?
Yes, there are Electric Vehicle Charging Stations available at the Jackson, TN Pilot Travel Center.
How can nearby Pilot Flying J and CAT Scale facilities help drivers?
The nearby Pilot Flying J provides additional gas and travel services, while the CAT Scale allows truck drivers to weigh their trucks, facilitating smooth trips.
What nearby dining options are available around Pilot Travel Center in Jackson?
Nearby dining includes Cinnabon for sandwiches, Denny's for American breakfast and brunch, and Boss & Ross BBQ for barbecue meals, offering a variety of food choices after fueling up.
Can travelers find accommodations near the Jackson Pilot Travel Center?
Yes, travelers can stay at nearby hotels like Comfort Inn Jackson I-40 and La Quinta Inn & Suites by Wyndham Jackson for convenient lodging options.