Penske Truck Rental

Reviews

• HH

  hussein hussein

  Feb 24, 2026
  5.0
  Create customer service fix issue so fast Austin is great
• DW

  Demonte White

  Oct 8, 2025
  5.0
  Great service, Great people .
• PM

  Peace Maker

  Mar 30, 2025
  1.0
  ZERO STARS! DO NOT RENT HERE! THEY LIE!... U-HAUL IS MUCH BETTER AND THEY DON'T LIE! THE FOLLOWING IS MY INITIAL REVIEW... UNTIL I DISCOVERED AFTER IT WAS TOO LATE THAT THEY CHARGE MILEAGE ON TOP OF THE RENTAL AND THEY CHARGE A $150 DEPOSIT AND WAS TOLD THE TRUCK WOULD BE FULL OF FUEL AND IT WAS NOT ALSO THE TRUCK WAS FILTHY... I WAS NOT TOLD ANY OF THESE THINGS UNTIL AFTER IT WAS TOO LATE. TO PROVE I'M BEING HONEST HERE IS MY FIRST REVIEW WHICH WAS FIVE STARS NOW IT IS ZERO... FOLLOWING... AUSTIN WAS VERY HELPFUL POLITE AND COURTEOUS ON THE PHONE WHEN WE RENTED A 26 FT VAN TRUCK. THEY DO HAVE SOME DISCOUNTS AVAILABLE IF YOU'RE A VET OR A SENIOR CITIZEN. I FORGET WHICH ONE THEY GAVE ME... BUT IT WAS VERY HELPFUL WITH THE COST. THE LIFTGATE ON THE BACK OF THE TRUCK IS VERY NICE AND SAVES A LOT OF LABOR FROM MOVING HEAVY ITEMS UP AND DOWN THE RAMP ON A REGULAR TRUCK WITH NO LIFTGATE. THE TRUCK DRIVES GREAT WITH ONLY 47K+ ON THE ODOMETER. MARCEL WAS VERY NICE ~ TOPPING OFF THE FUEL BEFORE WE DEPARTED AND HE ALSO CLEANED THE WINDSHIELD. THE GENTLEMEN IN THE SHOP WERE ALSO HELPFUL ADJUSTING THE TIRE PRESSURES TO GET THE BEST FUEL MILEAGE. NO COMPLAINTS WITH THIS FACILITY AT ALL. I DO WISH I COULD TURN THE TRUCK IN AT ANOTHER LOCATION BUT UNFORTUNATELY THEY REQUIRE THAT I BRING IT BACK TO JACKSON EVEN THOUGH I WOULD RATHER DROP IT OFF IN MEMPHIS. THAT WILL COST A LITTLE BIT OF FUEL BUT WORTH IT FOR THE REDUCED LABOR USING THE LIFTGATE. OVERALL FRIENDLY STAFF AND VERY COURTEOUS. I HIGHLY RECOMMEND GETTING INSURANCE ON YOUR CARGO AND ON THE VEHICLE ITSELF FOR PEACE OF MIND. THE HEATED MIRRORS AND ELECTRONICALLY ADJUSTABLE MIRRORS ARE DEFINITE BONUS ON THE FREIGHTLINER!... ALONG WITH THE AIR RIDE SUSPENSION! 👍😁 This was all before I discovered Austin's lies! The girl Jennifer when we rented was also a total idiot. Marcel was the only friendly person in the shop... the others were actually total jerks and did not want to check the tire pressures... I admit I lied when I said they were all nice because Marcel was so nice the others were not...they acted like it was a major ordeal just to put a gauge on the valve stems. The moral of the story is I was quoted $326.48 plus fuel which made it $386.48 because it took $60 worth of fuel and it ended up costing $522.11!!!! And that's just from Jackson Tennessee to Memphis and then back empty ...not many miles at all. I WOULD NEVER HAVE RENTED THE TRUCK IF I WAS TOLD THEY CHARGED MILEAGE ALSO! IF THEY TAKE A DEPOSIT FROM YOU MOST LIKELY YOU WILL NEVER SEE IT AGAIN! AUSTIN IS ONE OF THE FRIENDLIEST SOUNDING LIARS I'VE EVER SPOKEN WITH. THIS IS MY ONLY WAY OF VENTING MY FRUSTRATION AND NOW I'M GOING TO PRETEND NONE OF THIS HAPPENED... I REFUSE TO BE STRESSED BECAUSE SOMEONE ELSE LIED! EVEN THOUGH I'M RETIRED ON A VERY LIMITED INCOME. I'M TEMPTED TO REPORT THEM TO THE BETTER BUSINESS BUREAU BUT I DON'T NEED THE STRESS AND IT WOULD PROBABLY DO NO GOOD ANYWAY. THIS ENTIRE REVIEW IS NOW 100% TOTALLY HONEST! YOU HAVE BEEN WARNED AND UNLESS YOU'RE A WEALTHY PERSON WHO DOESN'T CARE MUCH ABOUT LOSING MONEY... YOU CAN DO BETTER WITH U-HAUL! That just blows my mind over $500 for having that truck 30 hours. We even returned it 18 hours early... and of course no credit for that.
• VA

  Voneric Abernathy

  Nov 11, 2021
  5.0
  First time being here very nice and helpful guys!
• AC

  Adam Coons

  Mar 17, 2019
  5.0
  These people were great!

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