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Grease Monkey

4.1
(267 reviews)

Business Details

2127 North Highland Ave, Jackson, TN
38305, United States
(731) 660-7399

About

Oil Change Service StationAuto Repair Shop
Grease Monkey's Certified Pit Crew provides Oil Changes and More for all of your vehicle's maintenance needs. Get In. Get Out. Get Going.

Location

Grease Monkey
2127 North Highland Ave, Jackson, TN
38305, United States

Hours

Reviews

4.1
267 reviews
5 stars
164
4 stars
46
3 stars
14
2 stars
11
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting their professionalism and willingness to explain services.

Service Quality

While some customers reported quick and efficient service, others experienced issues with oil leaks and unprofessional behavior from staff.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing, feeling pressured into additional services, and high costs for oil changes.

Wait Times

Customers frequently complained about long wait times, both for service initiation and completion.
  • BR
    Becky Roland
    Feb 10, 2026
    5.0
    I have been many times with great service. I just took my teenage daughter for her first oil change in her car. I was touched by how much time the techs took educating and explaining basic car care with her. It was very helpful and appreciated.
  • BR
    Brenda Rhodes
    Jan 17, 2026
    5.0
    There seems to be a real improvement in the staff at this Grease Monkey. Billy and Chris were very thorough and kind.
  • CW
    Carmella Walker
    Jan 14, 2026
    5.0
    Very nice people!
  • CW
    Cierra Willis
    Dec 17, 2025
    1.0
    Went today for the very first time and it will for sure be my LAST ! The very first guy that came out waa friendly as he wiped my windows snx prepared me for my service...... the assistant manger came out and I let him know that I was in a fleet vehicle the name of the company and so forth he goes to ask me for a card that I told him I didnt have so I called a coworker who goes there often and asked her info he was needing he then started to over talk her still asking for nonsense finally I called the fleet company and was asking for some additional info to hopefully get this oil change over with he then goes to make it his business to tell me hes the assistant manger and he would see what he can come up with needless to say he was able to do what needed to be done with the information I gave him that was NOT what he originally asked for ..... fast forward I sat maybe 30 listening to him gripe about servicing my vehicle..... he finally came baxk and said he still haven't got the approval from my company to go forward with the oil change so AGAIN I called the company and asked them to please approve the oil change so that I could get from there (i only stayed because I was well overdue and my original place FIRESTONE was booked up] they informed me iy was approved immediately after put in i then told this assistant manager that and he with a smart mouth asked me if I wanted to go inside and explain to the computer why they cant see what the fleet company was saying ..... he was very unprofessional and rude and I will never go back I would wait 100 days until FIRESTONE got me on schedule!
  • JA
    Jateris Allen
    Sep 24, 2025
    1.0
    Dissatisfied was a loyal customer love the staff but upon years off getting my service done with them they staff broken my oil pan so my car was constantly leaking oil & they suggested I put lubricant in my motor to slow the oil leak , so they recommended me to go to Firestone I went there they discovered that my oil pan was cracked now I take my services to Firestone I am disappointed in the lack of integrity of the company for not taken ownership of this incident I will never again recommend anyone to get service done here . I had to pay over $1000 for a new oil pan but they staff wasn’t accommodating. I don’t want anyone to experience what I’ve gone through the manager stated it’s nothing he could do rather trying to keep my loyalty they showed 0% empathy if you want to be done correctly this isn’t the place loved them until this point . I’m a business manager here in the local city this isn’t how I would run my business I repeat do not go here .

Brand Certified Facts from Grease Monkey

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Certified March 01, 2026Yext Knowledge Graph
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