Enterprise Rent-A-Car

4.2
739 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1111 Highway 45 Byp, Jackson, TN
38301, United States
(731) 668-3450
https://www.enterprise.com/en/car-rental/locations/us/tn/jackson-hwy-45-bypass-5615.html
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About

Car Rental AgencyVan Rental
Need a rental car in Jackson, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Highway 45 Bypass location today.

Location

Enterprise Rent-A-Car
1111 Highway 45 Byp, Jackson, TN
38301, United States

Hours

Reviews

4.2
739 reviews
5 stars
496
4 stars
95
3 stars
38
2 stars
27
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were numerous complaints about poor communication and unprofessional behavior from management.

Reservation Issues

Several customers reported problems with reservations not being honored, including arriving to find no cars available despite prior confirmations.

Vehicle Quality

Feedback indicated mixed experiences with vehicle cleanliness and maintenance, with some customers receiving cars that were not up to standard.

Staffing Problems

Multiple reviews highlighted understaffing issues, leading to long wait times and a lack of available assistance during busy periods.

Overall Experience

Experiences varied widely, with some customers expressing satisfaction and a willingness to return, while others vowed never to rent from this location again due to negative experiences.
  • SM
    Shawn McSherry
    4 days ago
    1.0
    Can't get them to answer phone...5 tries today. Trying to set appt.. horrible.
  • JM
    Jeff Matheny
    4 days ago
    1.0
    Nice people but very poor communication between their call center and their local offices. I’ll be looking for another company until or if they correct it.
  • TV
    Tiffany Vollmer
    4 days ago
    5.0
    Very pleased with their customer service.
  • RR
    Rick Rexford
    Nov 15, 2025
    5.0
    EZ rental. Not only did they pick me up and drop me off I rcvd an upgrade. Car performed well.
  • PP
    Paresh Patel
    Oct 17, 2025
    1.0
    They are lucky, I don’t have option for 0. Worst people ever. Insurance paid $100 everyday and they gave me basic car and told me they will drop off SUV next day. After couple of days, Michelle, Manager, didnt even came on phone and told her employee to let me know that I can pick up car after couple of days bcs their SUV is not ready. So they made $500 for 5 days for a basic car. She dint even have guts to say sorry and come to phone. I would say Very bad people.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Jackson, TN?

You can rent a wide range of vehicles including cars, vans, luxury cars, and trucks.

What are the operating hours for Enterprise Rent-A-Car on weekdays?

Enterprise Rent-A-Car is open from 7:30 AM to 6:00 PM Monday through Friday.