Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Vann Drive in Jackson, TN is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Jackson, TN or call us at (731) 660-2694.
Brittany and Eric received numerous praises for their exceptional customer service, going above and beyond to assist customers.
Knowledgeable Staff
Many reviews highlighted the staff's knowledge and ability to diagnose issues effectively, providing helpful advice and solutions.
Mixed Experiences
While many customers had positive experiences, some reported issues with unhelpful or rude staff, indicating inconsistency in service quality.
Product Availability
Several customers expressed frustration with inventory discrepancies, noting that items listed as available were not in stock.
Overall Satisfaction
Despite some negative feedback, many customers expressed a strong likelihood of returning due to positive interactions and helpful service.
CD
Cassandra Duran
3 days ago
5.0
Great customer service!
TM
Timothy Morgan
Jan 1, 2026
2.0
Very rude staff, older ladie was trying to sell me wipers that were 35 dollars EACH when I had already brought the wipers i wanted to purchase, another employee was really kind (no idea if he was a manger but he deserves to be one)he's the only reason this review is 2 stars.The lady also tried to charge me 15 DOLLARS to install them, the man offered to do them for free but I was already pretty pissed at the overall experience with the lady so I politely declined. Would just buy your wipers online and install them yourself or just come in when the lady isn't their.
LF
Lesa Ferguson
Dec 22, 2025
5.0
Maggie is an awesome asset to the company so kind & friendly! I appreciate all she did to help me with my van!!!
Just a thank you to Maggie for being so AWESOME!!!!
JG
Jess Grant
Dec 10, 2025
1.0
The people that work at this store don't even know what they're talking about when they sell you a part. They also mark up their products for at least 4× the cost. I bought a part from them that was completely incompatible with my car and went back the next day to at the very least request store credit and they gave attitude with the whole thing. I would recommend to anyone that they should go-to O'Reilly's instead. Any day of the week.
SR
S Rose
Dec 1, 2025
5.0
I came to have my battery check that I purchased in 2023 due to the weather being cold. Brittany realized that the battery I bought originally was for an 5yr. warranty and not an 3yr warranty. Because of this situation it was replaced with another battery at no cost (from my account information). Thank you Brittany!