Pilot Travel Center

4.1
2722 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Hurricane Mills, TN! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
15559 TN-13, Hurricane Mills, TN
37078, United States

Hours

Reviews

4.1
2,722 reviews
5 stars
1,397
4 stars
660
3 stars
367
2 stars
102
1 star
196

What are people saying?

AI-generated from recent customer reviews

Cleanliness

While some customers reported clean bathrooms and facilities, many others described them as filthy and poorly maintained.

Customer Service

Feedback on staff behavior was mixed; some praised friendly and helpful employees, while others reported rude and unprofessional service.

Facilities

The lack of laundry services and issues with shower availability were frequently mentioned as major drawbacks.

Food Options

Customers appreciated the variety of food options available, but there were complaints about the quality and service at specific food outlets.

Parking

The location was noted for having ample parking space, which was positively received by many customers.
  • CE
    Christian Eubanks
    Jan 1, 2026
    2.0
    I don't usually give low marks to pilot but the showers were horrible. Had to ask for another shower after finding rat turd in the shower. USE BLEACH!
  • TD
    Tim Decker
    Dec 3, 2025
    1.0
    Credit card pay at pump has not worked since they put in new payment receivers at the pump. Plan to go inside and wait in line to pre-pay if you stop here.
  • QB
    Queen Bee
    Nov 29, 2025
    1.0
    Pumps not working.
  • AM
    Andrew Moffatt
    Nov 17, 2025
    5.0
    Clean bathrooms and a friendly staff!
  • RH
    Reinhold hall
    Nov 8, 2025
    1.0
    The worst pilot station I've ever visited. Untidy, dirty, and the night shift manager is absolutely unfriendly and unprofessional! He says they don't have enough staff (4 employs in the shop staying and talk together and one outside siting and playing cell phone) and doesn't bother to ensure that the reserved parking spaces, which you pay for and whose availability you expect, are actually free so that you don't have to exceed your shift if you plan ahead. Instead, if you have a complaint, you're banned from the branch! That you have a time violation dosen't mather them.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.