Business Details
About
Auto Repair ShopTire Shop
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.
Details
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
204 reviews
5 stars
145
4 stars
18
3 stars
7
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Walter and Frank, for their exceptional service, attentiveness, and willingness to help.
Trustworthiness
Several reviews highlighted the honesty of the service, with customers appreciating that they were not upsold unnecessary repairs.
Efficiency
Customers frequently noted the quick turnaround times for services, with many expressing satisfaction with the speed of repairs and maintenance.
Mixed Experiences
While many reviews were positive, some customers reported issues with communication, pricing discrepancies, and feeling taken advantage of.
Professionalism
The staff was often described as professional and knowledgeable, providing clear explanations and support throughout the service process.
- AFAndrew Foster4 days ago5.0I recently purchased a vehicle from CarMax and was referred to Goodyear Auto Service to have them diagnose and repair an in-warranty issue. Within minutes of making the appointment through CarMax I received a call from Goodyear Auto to confirm the appointment and verify details. When I arrived, they were efficient in checking me in and on Uber an hour they had identified the cause of the problem and resolved it. The technician explained exactly what the problem was and how he fixed it. 5 star service.
- MSMaria SmeadNov 10, 20251.0Took my car to be serviced but I think because I wasn’t the one paying, it was paid for by a workforce program from ETSU, they didn’t care about fixing it properly. Service was terrible and got my car back in worse condition than what I took it in. They broke my heater hose and connector, so I was without heat because I couldn’t afford to fix it right away. I also got it back with the oil leak worse. I have to add a quart of oil every two days and I’ve never had to do that before and that was the main thing they “supposedly fixed” When I called to address these things they called me a liar and said they had no fault in that. Definitely will be the last time I use a big corporate company let alone Good Year! I have 4 kids and they basically made my car more unreliable than what it was before they touched it!! I would understand if they had told me something was accidentally broken during the work being done in it but they couldn’t even apologize for breaking something they touched!
- KGKay GeeNov 1, 20254.0Great customer service. Always consult you about what's best before reparing.
- RVRobert VradenburghOct 24, 20255.0Great service. Honest and trustworthy professionals.
- CSCarrie SuttonSep 17, 20255.0I cannot say enough good things about Goodyear Hixson. They were so kind and respectful. They actually listened to what I said and used that information to fix my issue. While waiting(which wasn’t long. They were very fast) I listened to Walter thoroughly explain issues to other customers and he broke down what needed to be done, how urgent each repair was and what their options were. I have never had such a good experience having my car serviced. While I hope I don’t need them often, they have a customer for life!
Frequently Asked Questions About Goodyear Auto Service
What types of automotive services does Goodyear Auto Service offer?
Goodyear Auto Service offers full-service tire and automotive repairs, including oil changes with a certified mechanic on site.
What are the opening hours of Goodyear Auto Service?
Goodyear Auto Service is open Monday to Saturday from 8:00 AM to 7:00 PM and is closed on Sundays.
Does Goodyear Auto Service provide pickup and delivery services?
Yes, Goodyear Auto Service offers in-store pickup for customers.
What payment methods are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Goodyear Auto Service accessible for wheelchair users?
Yes, the facility has a wheelchair accessible entrance and restroom.
Can I book an appointment online at Goodyear Auto Service?
Yes, appointments can be made online through their reservation website.
What should I know about Goodyear Auto Service's holiday hours?
The center is closed on Thanksgiving (Nov 27) and Christmas Day (Dec 25). On Christmas Eve (Dec 24) and New Year's Eve (Dec 31), they operate from 8:00 AM to 5:00 PM.
What dining options are available near Goodyear Auto Service?
Nearby, you can enjoy meals at CiCi's Pizza, Formosa Restaurant for Chinese cuisine, and Wingstop for chicken wings.
Where can I go nearby Goodyear Auto Service for a quick coffee or snack?
You can visit 7 Brew Coffee or Fresh Pot Cafe, both located close to Goodyear Auto Service.
Are there fitness or wellness centers near Goodyear Auto Service?
Yes, Planet Fitness gym and Evergreen Massage spa are nearby if you want to visit before or after your appointment.