Advance Auto Parts

4.2
245 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 5540 Highway 153 in Hixson offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
5540 Highway 153, Hixson, TN
37343, United States

Hours

Reviews

4.2
245 reviews
5 stars
152
4 stars
39
3 stars
22
2 stars
7
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and going above and beyond to assist with their needs.

Mixed Experiences

While some customers had excellent experiences, others reported significant issues with service, particularly regarding battery installations and staff availability.

Product Availability

Customers appreciated the store's ability to find the correct parts and the convenience of online ordering, though some experienced issues with stock and order fulfillment.

Store Environment

The store was generally described as clean and well-organized, contributing to a positive shopping experience.
  • SG
    Scott Goulart
    Dec 2, 2025
    5.0
    This was my first time visiting Advance Auto Parts, and I was extremely impressed with the service. I came in needing a headlight bulb, and after purchasing it, Jeremy noticed me outside struggling with the headlight assembly. Despite the freezing weather and it being only 15 minutes before closing, he came out with a flashlight and tools to help. Thanks to his willingness to go above and beyond, I was able to get it replaced. I’ll definitely be back. Thank you, Jeremy!
  • JF
    Jennifer kell frost
    Oct 18, 2025
    5.0
    Would highly recommend this location since Shawn and new staff have taken over this store. Before I had purchased 2 boat batteries that the previous staff had me go get off of the shelf and load into car and same situation with 2 other batteries. The lack of assistance from old crew had my mind set on never walking into this location again. But Shawn went above and beyond with helping with new headlight bulbs along with wiper blades.
  • SS
    Shaun
    Oct 17, 2025
    5.0
    I needed some headlights for my car, but I don't have very much mechanical know how, but the boss man there, Shawn, was the most helpful and genuinely nicest guy I've ever come across at an auto parts store?Not only did he help explain to me how they worked and how they went in , but he even did the work of installing them for me at no charge. I will definitely recommend him and his store to anybody and everybody that asks me, if I know of any place to go to
  • JM
    Janelle Monay
    Sep 4, 2025
    1.0
    Absolutely terrible! Went in for a battery and install. The ginger girl was basically in the store alone with no help. I waited a while. Finally we walk through the steps for a battery and she asked me if I wanted it installed. I said sure.....biggest mistake!! I spent over $200 to be 200% aggravated. She unhooked my battery and could not put the new battery in. I asked if anyone was in there who can help, one of the guys maybe because I saw someone in the back. She said she was alone, all the drivers left. She lied!! I go back in the store because I know I saw someone else. It's a short dark hair guy checking out customer. I advised him that she was having trouble with the battery and asked if he can help. He proceeded to complain about having to help check out customer because the manager decided to leave the store for lunch and he isn't suppose to be covering the store...then said I would just have to wait for the manager to get back for help. I go back outside and she is still struggling. She then called her roommate on FaceTime, because the roommate also works there. She showed her the battery, to help her. The friend told her to get the manager but she too also said the manager was taking an extended lunch and wasn't there...and that I been waiting over 45 mins. At this point I would leave but HOW WITH NO BATTERY. She was still struggling for a while, then the ginger hair manager came back and walked right pass her. She said something to him but he kept walking....She finally...Finally got it but couldn't tighten my bolts. She goes to get the manager who is absolutely no help...he says oh it's in there right. I'm telling him its not fasten. The ginger hair girl completely left him there with me....not explaining her incompetence. He said that my bolts wouldn't tighten due to erosion...but they were tight and tighten everywhere else until she touched my car and all the other ones tighten after. Then he say they don't sell bolts but I should be fine for a short period until I get someone else to fix it. I will never be back to this store...it's terrible. The girl tried to give excuses on why she was struggling but in my honest opinion, she should never touch anything but a register again!!

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*