Pilot Travel Center

4.0
1678 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Greeneville, TN! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
11190 Baileyton Rd, Greeneville, TN
37745, United States

Hours

Reviews

4.0
1,678 reviews
5 stars
817
4 stars
411
3 stars
205
2 stars
88
1 star
157

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported dirty bathrooms and showers, with some stating that the facilities were not properly maintained.

Staff Performance

Feedback on staff was mixed; while some praised friendly service, others criticized rudeness and lack of assistance.

Parking Issues

Numerous reviews highlighted the inadequate parking space for trucks, making it difficult for drivers to find suitable spots.

Service Speed

Customers frequently mentioned slow service at the gas pumps and inside the store, leading to frustration.

Facility Condition

The overall condition of the facility was described as outdated and poorly maintained, with many broken or malfunctioning amenities.
  • JJ
    John Fowler Jr.
    Nov 16, 2025
    1.0
    Horrendous, not 1 clean stall. Use to call Pilot my travel center 🤦🏼‍♂️🙅🏼‍♂️🤷🏼‍♂️
  • JI
    JMF Hauling Inc.
    Nov 12, 2025
    1.0
    1 star is even too much credit. As a truck driver we just want a clean shower after a long day. But when you get your number called and they threw a towel on counter like it was picked up off the floor, feces all over the toilet, the previous persons filth all over the seat, and a shower that looks like Sasquatch just finished showering in, I’d say this pilot is an absolute joke of a facility and I’ll make sure my experience is circulated around the interwebs. Thanks, and no thanks. I’d rather shower outside with a water hose at the fuel pump then pay for something that filthy.
  • LL
    lovedbyyates
    Nov 8, 2025
    1.0
    Maybe you all take a trip to a Buc-ee’s and take a few notes. Neither bathroom had hand soap. Literally neither bathroom! So you have a signs that says employees must wash hands and you have a Subway there and no hand soap?!? Trash all around the perimeter of the property. Just rough.
  • KS
    Kathie Small
    Oct 24, 2025
    5.0
    Clean!!! They just need more gas pumps.
  • CD
    Connie Dunaway
    Oct 8, 2025
    1.0
    Slowest workers in the world!! One cashier while everyone else just stood around and the lady at there subway took 20 minutes to make one sandwich I’m never coming to this pilot again

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.