Pilot Travel Center

4.0
1683 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Greeneville, TN! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
11190 Baileyton Rd, Greeneville, TN
37745, United States

Hours

Reviews

4.0
1,683 reviews
5 stars
819
4 stars
411
3 stars
205
2 stars
88
1 star
160

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted dirty restrooms and showers, with some customers expressing disgust at the conditions.

Customer Service

While some staff were praised for being friendly, many reviews noted poor customer service and unhelpful management.

Parking Issues

Customers frequently mentioned the limited parking space for trucks, making it difficult to access the facility.

Facility Condition

The overall condition of the facility was criticized, with reports of broken pumps and a cramped layout.
  • SK
    Sharon KANG
    6 days ago
    1.0
    This is a place where you get angry. There are only five gas pipes available. It's a place where you wait a long time and put everything in, but the arrow direction re-enters, causing confusion. If you're done with gas, it would be convenient if there were signs at the exit as well to.
  • JL
    james lyles
    Jan 3, 2026
    1.0
    How about doing something about the parking spot blockers. Seriously they stop customers from parking.
  • HA
    husham Alobaidi
    Dec 14, 2025
    1.0
    This is a terrible truck stop i got there at 6:30 pm I was trying to fill my semi truck with diesel and there’s someone was on the pump for 46 minutes and I went inside to tell them about this truck driver he been sitting for 46 minutes there. they didn’t care they said there’s nothing we can do I talked to the manager he said the same thing you have to wait that’s crazy they don’t care about customers I will never fill my truck at this truck stop again. don’t waste your time it’s small truck stop and people working there they doesn’t respect your time.
  • S0
    SBA 072BabyG
    Dec 3, 2025
    5.0
    Ms.Angela & Shawna they were very polite and very sweet after pump issues didnt get upset or nothing lovely people # Store51
  • JI
    JMF Hauling Inc.
    Nov 12, 2025
    1.0
    1 star is even too much credit. As a truck driver we just want a clean shower after a long day. But when you get your number called and they threw a towel on counter like it was picked up off the floor, feces all over the toilet, the previous persons filth all over the seat, and a shower that looks like Sasquatch just finished showering in, I’d say this pilot is an absolute joke of a facility and I’ll make sure my experience is circulated around the interwebs. Thanks, and no thanks. I’d rather shower outside with a water hose at the fuel pump then pay for something that filthy.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.