RM
Rosie Mietzel
3 days ago
We had used Tuffy Tire & Auto in Panama City Beach, FL on a hotrod trip, and were extremely satisfied with the service and pricing to help us out of a jam so our vacation wouldn't be ruined. So when a new Tuffy Tire & Auto opened in Gallatin, TN, we decided to take our Hyundai Santa Fe there for oil changes and routine maintenance. The owner visited with me, shared his excitement with opening in Gallatin, and said they wanted to offer great customer service, that they had seen lacking at other places. I agreed completely, and was so pleased with their honesty, thoroughness and courtesy to me. There had been a previous issue with which oil my car used (it's a turbo - takes 0W20, not 5W30), and another place had to drain the incorrect oil and refill correctly, as did a Hyundai dealership. Tony, the owner, researched this with Valvoline and confirmed that I was correct - the 0W20 was the oil my engine requires. He made a note in my customer record, to make sure that it's done correctly in the future. Our neighbor has used them for front end work also. Great customer service, great people, clean waiting area & restrooms, fair pricing...highly recommend Tuffy!