Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Franklin, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Bakers Bridge Avenue location today.
Location
Hours
Reviews
4.3
249 reviews
5 stars
185
4 stars
19
3 stars
9
2 stars
7
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and positive attitudes, highlighting specific employees like DJ, Brianna, and Karlee.
Rental Experience
Overall, customers reported a smooth and easy rental process, with many expressing satisfaction with the availability of vehicles and the efficiency of service.
Cleanliness and Vehicle Condition
While some customers noted issues with vehicle cleanliness and maintenance, many others reported receiving clean and well-maintained cars.
Communication Issues
Several reviews mentioned poor communication regarding vehicle availability and issues with reservations, leading to frustration for some customers.
Staff Attitude
The majority of feedback indicated that staff were friendly and accommodating, although there were isolated reports of rudeness and unprofessional behavior.
- BABruce AndersonNov 16, 20255.0Let me begin with the first step. I had a wreck and needed a car to get home to another town. I was guided to the Brentwood, TN branch of Enterprise. I called repeatedly over a five hour period and the phone was never answered. I found out later they had no cars available but could they not have answered the phone and said that? I am utterly disgusted with that office and have no good to say about them. ...HOWEVER... thanks to the tenacity and help from my insurance agent, I was directed to the Bakers Bridge Ave. (Franklin, TN) office of Enterprise. I called and spoke to Brianna Brown. She was more than wonderful!! She was eager to help me, the calmed my frazzled nerves, and actually made me laugh by the time we finished our conversation. I was delayed going to get the rental because the towing company picking up my wreck was about five hours late to get it so I had to wait until the following morning to get a car. Brianna was very helpful in adjusting the time to get the car and, once again, made me feel cared for and appreciated. When I arrived at the Franklin location, I met Brady Fry, a wonderful smiling, friendly, personable, eager to help individual. I actually enjoyed the short time it took for us to do all the necessary paperwork. I cannot express how much I was grateful for both of these exceptional young people especially after having felt like I had been treated horribly by the Brentwood office! As far as I am concerned, Brianna and Brady restored my faith in Enterprise. I will certainly use Enterprise again purely because these two people made the company look so very good and efficient. They were exactly the kind of employee a business should have. A huge thank you to Brianna and Brady!!!
- LFLaura FitzgeraldNov 8, 20255.0Very quick, professional and helpful!!
- BFBradley FrandsenNov 8, 20251.0Absolutely awful. Car shook at hwy speeds and cust service could not have been worse.
- ASAarush SawhneyOct 27, 20255.0Brianna is so helpful. Went above and beyond to help us get a car that we wanted!
- WEW ElenaOct 15, 20255.0This location gets very busy and there is sometimes a wait, but the staff is customer-focused and hard-working.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Franklin, TN?
Enterprise offers a wide range of vehicles including rental cars, vans, and luxury cars to meet your needs.
Where is the Enterprise Rent-A-Car location in Franklin, TN?
The Enterprise Rent-A-Car location is at 625 Bakers Bridge Ave, Ste 102, Franklin, TN 37067.
What are the business hours for Enterprise Rent-A-Car on weekdays?
Enterprise is open from 7:30 AM to 5:30 PM Monday through Friday.
Is Enterprise Rent-A-Car open on weekends?
Enterprise is open on Saturdays from 9:00 AM to 12:00 PM and is closed on Sundays.
What payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car offer any special deals or discounts?
Yes, they have great weekend rates and also offer discounts for active military members.
How can I make a reservation at Enterprise Rent-A-Car in Franklin?
You can reserve a rental car through their website at https://www.enterprise.com/en/car-rental-locations/us/tn/franklin-bakers-bridge-ave-5672.html.
Are there any notable nearby businesses or agencies near Enterprise Rent-A-Car?
Yes, nearby you will find Robert Hess Search Group (employment agency), 615 Meats (butcher shop and restaurant), and Amplify Socials (media agency).
What nearby services might be useful if I rent a car at Enterprise in Franklin?
You might visit 61Five Health & Wellness for medical spa services, or the U-Haul Neighborhood Dealer for truck rentals and automotive needs.
What local eateries are close to Enterprise Rent-A-Car in Franklin?
Nearby dining options include 615 Meats (butcher shop and restaurant), Sam’s Gyro (Greek restaurant), and Bawarchi Biryani Point (Indian restaurant).