Need a rental car in Franklin, TN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Bakers Bridge Avenue location today.
Many customers praised the staff for their helpfulness, professionalism, and positive attitudes, highlighting specific employees like DJ, Brianna, and Karlee.
Rental Experience
Overall, customers reported a smooth and easy rental process, with many expressing satisfaction with the availability of vehicles and the efficiency of service.
Cleanliness and Vehicle Condition
While some customers noted issues with vehicle cleanliness and maintenance, many others reported receiving clean and well-maintained cars.
Communication Issues
Several reviews mentioned poor communication regarding vehicle availability and issues with reservations, leading to frustration for some customers.
Staff Attitude
The majority of feedback indicated that staff were friendly and accommodating, although there were isolated reports of rudeness and unprofessional behavior.
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Bruce Anderson
Nov 16, 2025
5.0
Let me begin with the first step. I had a wreck and needed a car to get home to another town. I was guided to the Brentwood, TN branch of Enterprise. I called repeatedly over a five hour period and the phone was never answered. I found out later they had no cars available but could they not have answered the phone and said that? I am utterly disgusted with that office and have no good to say about them. ...HOWEVER... thanks to the tenacity and help from my insurance agent, I was directed to the Bakers Bridge Ave. (Franklin, TN) office of Enterprise. I called and spoke to Brianna Brown. She was more than wonderful!! She was eager to help me, the calmed my frazzled nerves, and actually made me laugh by the time we finished our conversation. I was delayed going to get the rental because the towing company picking up my wreck was about five hours late to get it so I had to wait until the following morning to get a car. Brianna was very helpful in adjusting the time to get the car and, once again, made me feel cared for and appreciated. When I arrived at the Franklin location, I met Brady Fry, a wonderful smiling, friendly, personable, eager to help individual. I actually enjoyed the short time it took for us to do all the necessary paperwork. I cannot express how much I was grateful for both of these exceptional young people especially after having felt like I had been treated horribly by the Brentwood office! As far as I am concerned, Brianna and Brady restored my faith in Enterprise. I will certainly use Enterprise again purely because these two people made the company look so very good and efficient. They were exactly the kind of employee a business should have. A huge thank you to Brianna and Brady!!!
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Laura Fitzgerald
Nov 8, 2025
5.0
Very quick, professional and helpful!!
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Bradley Frandsen
Nov 8, 2025
1.0
Absolutely awful. Car shook at hwy speeds and cust service could not have been worse.
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Aarush Sawhney
Oct 27, 2025
5.0
Brianna is so helpful. Went above and beyond to help us get a car that we wanted!
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W Elena
Oct 15, 2025
5.0
This location gets very busy and there is sometimes a wait, but the staff is customer-focused and hard-working.